ACN Customer Service Issues

I have been a subscriber with ACN since [redacted] but I recently disconnected my service due to incessant nuisance calls. Surprisingly, I received a letter from D&A Collection Corp dated Dec. 17, [redacted], demanding $[redacted].56. This is unexpected as I settled all my final dues with ACN after confirming with Customer Service. I contacted D&A, and even their representative was unsure about the reason for this amount. Could you please clarify why you are trying to collect $[redacted].56 from me?

In June [redacted], I requested a telephone number change from [redacted], Acct. #[redacted]05 to [redacted] with Acct. #[redacted]63 assigned. While the new number initially worked well, after about six months in late [redacted], my service was repeatedly shut down annually. Despite making adjustments for autopay, my payments were wrongly credited to the old account, causing the issue. While customer service has promised to resolve this, the problem persists, suggesting a recurring issue with bank payments. My bank statements clearly indicate timely payments. If my business is unwanted, a notification would be appreciated.

Dear ACN, I am an ACN IBO Representative, and my IBO number is [redacted]6. I have encountered significant issues with missing points that I have diligently worked for over the past few months. Despite calling the provided phone number, [redacted], approximately 10 times and providing all the necessary information for my customer, Mr. Francesco Castigliola, located at [redacted] Crossmor Drive, Marrero, LA [redacted], with the phone number [redacted], I have faced constant requests for additional proof each time I contact the company. This situation has been incredibly stressful, especially considering that my efforts to assist my customers have not been appropriately acknowledged. I find it frustrating that even after providing the confirmation number and account details, the company continues to claim that more evidence is required, specifically mentioning the need for letters or alphabets in the confirmation. This experience has left me at a loss as to how to proceed or seek resolution, as the company's demands seem unclear and never-ending. I believe there must be a more streamlined and efficient process in place to support IBOs facing such challenges. In previous instances, such as assisting the same customer with internet services from AT&T, where the installation process was swift for the customer but did not result in the due points for me, and a similar delay occurred with a home security installation, I have faced prolonged delays in receiving my points despite providing detailed information and patiently navigating the process with the company representatives. Given the loyalty and cooperation of my customer, I urge a senior manager to intervene and investigate this matter promptly to ensure that I receive the rightful points that I have earned. Sincerely, Ms. Mary E. Jackson.

On December 1, [redacted], I contacted ACN Customer Service to request the cancellation of my internet services while keeping my phone line active. The representative confirmed the disconnection of the internet service and mentioned that I would receive an email confirming the cancellation. As of Monday, December 3, the internet service has not been terminated, and I have not received the expected email notification. I am requesting immediate cancellation of ONLY the internet service with a confirmation email. Additionally, I would like a pro-rated refund for the portion of the service I have not used, as discussed with your representatives on December 1, [redacted]. Thank you.

I mistakenly ordered two home phones due to incorrect advice. In December, I placed an order for the first home phone and provided a number for transfer. Unfortunately, I was informed that my old number could not be transferred, so I gave a new one. The transfer didn't happen as they couldn't reach me, so the application was canceled. I contacted my agent, who advised me to order another home phone and provide my old number again for transfer. ACN won't charge me because I haven't installed the device. I received the second home phone but couldn't make or receive calls. I called customer service with queries about my Visa charges, returning the first device, and the phone's functionality. However, the conversation with the agent turned into a long one with multiple issues. After discussing having two phones, the agent recommended returning the second phone, but I'm still waiting for the email with details. Instead, I received a cancellation email. I currently just need to know where to return the home phone gadget and how it functions since it's useless if I can't make or receive calls. Thank you for your help, and I hope to hear from you soon.

I have noticed that my $39.99 YBA charge was taken directly from my checking account, along with my $99 renewal fee, instead of being charged to my credit card as usual. I do not recall giving permission for this change. Additionally, the detailed summary on my paycheck seems to be missing details. Can you please assist me with clarifying these issues? Thank you in advance. - Cynthia Frager

I was encouraged by friends to open an ACN account yesterday, which was new to me. They were enthusiastic about it, feeling the need to agree to avoid disappointing them. After a lengthy discussion, I conceded. However, I wanted time to think and research, but they pressured me to create the account on the spot. I realized later that £[redacted] would be deducted from my account on the 8th day after the free trial. Financially struggling, this amount is substantial for me. The success of ACN relies on networking, and as a dedicated math student, I am not well-connected. Given my current commitments, I would like to close my account, as the timing is not suitable. ID: [redacted].

Yesterday, some friends convinced me to open an ACN account. Despite not wanting one, I didn't have the heart to decline after their persuasive talk. They even input my details alongside theirs to ensure everything was set up correctly. I recently discovered that £[redacted] would be withdrawn from my bank account after the 7-day trial, which is a significant expense for me given my current financial situation. Moreover, the success of the business relies heavily on personal connections, which I lack due to my introverted nature and focus on academics. With exams approaching in two weeks, I kindly request that you assist in promptly closing my ACN account to alleviate additional stress. I felt compelled to create the account and was unaware of the impending charge on the 8th day.

As an ACN IBO, I'm reaching out concerning a frustrated customer who faced internet issues. To my surprise, when directed to a site for help, they were asked to pay $5. I have not needed ACN technical support since the system update, and it's concerning that customers are being charged for assistance. Is there not a toll-free number for technical support? I understand the inquiry about email communication, but in situations like this, with no internet access, contacting through email isn't an option.

I am having issues with my home phone. It does not ring for incoming calls and makes a crackling noise on the handsets. I scheduled a service appointment for December 26 with Verizon, who was subcontracted by ACN, but they did not show up or notify me. I have been trying to contact ACN again, but I cannot get through, even on my cell phone. I have been a loyal ACN customer for 16 years, and it is frustrating to have no service for the past 10 days.

My grandma ordered a phone service from your company through me, but after receiving it, we couldn't hook it up because the line was dead. When my grandma contacted customer service, they said they couldn't help, which is unacceptable. I would appreciate it if someone could assist in getting her phone connected since she's been paying for it for over a week without it working. Your prompt help would be highly appreciated. Thank you.

Dear Customer Service, I am writing regarding my telephone number [redacted], which is under a discount plan with your company. Today, I called your [redacted] number and spoke with a staff member. Due to not having my recent bill, I was advised to wait for a pin number via email, as I couldn't recall the payment date. Nevertheless, I might have mistakenly assumed that the staff member had my correct email address at [redacted] I am a senior on a fixed pension and find the current price for my landline unreasonable, given the significant increase over the years. I kindly request a reduction in fees to around $40 or less per month, as I can no longer afford the current cost. I apologize for any confusion and appreciate your assistance in resolving this matter promptly. Thank you. Sincerely, C.L.

I have requested an intervention on the telephone line of Ms. S. Madeleine with the number [redacted]. We have installed teleassistance, but a malfunction in her line triggers the system unexpectedly. We have checked all the remaining equipment. It is urgent to update her network for the safety of Ms. S. Madeleine, 92 years old. My phone number is [redacted].

To whom it may concern, My friend signed up for Virgin Media Broadband in the United Kingdom without using the ACN website. I have the order reference, but the back-office portal does not accept orders starting with the reference "WS." The portal specifically requires orders with references starting with "VS." After checking the remuneration PDF, I confirmed that Virgin Media Broadband does indeed count toward points. My IBO number is [redacted]. Could you kindly advise me on where to go or who to contact in order to receive the points for this service?

Good morning, we are facing an issue with the account number 0[redacted]44 under my mother-in-law, Ada C., residing at 27 Via Provinciale, Chiusa di Pesio. About a year ago, we sent an email requesting to cancel the service, but did not receive a response. A couple of months later, we resent the request, and your team confirmed the service cancellation. However, the bill continued to be charged for a few more months. After three months, we went to the bank to stop the SDD payments. Recently, we found out that my sister-in-law, Anna P. married to B., is receiving payment reminders for her mother's bills. The contract was originally arranged by Anna's husband, Mauro B. (your former representative), from Mondovì. In summary, my mother-in-law wishes to resolve this situation promptly. She confirms her intent to cancel the service. Despite your positive response, the email we sent with the customer's ID document and signed letter requesting service cancellation was not processed. Why is this? We are looking forward to your kind reply at my email address: [redacted] Thank you. Best regards.

Customer Account ACN: [redacted] Hello, My in-laws, Mr. and Mrs. S, have a contract with you at phone number 04.75.02.96.93. For a few days, their phone has been disconnected due to non-payment of the bill. My brother-in-law forgot to include a bank account number with the payment slip. I sent you a check last week, but they still don't have a phone. I received a new bill which I will pay today. Some time ago, I requested a direct debit, but it was not processed. Please send me the necessary documents by email today along with the address to send them to, so I can pay by direct debit and avoid this issue in the future. Thank you in advance, Mrs. Annick S. 06.27.13.79.19