AARP Customer Service Issues

I currently have UHC insurance through my employer and will be eligible for Medicare Part A next month when I turn 65. If I decide to retire, I will need to find a cost-effective health insurance plan that covers doctor visits and medications. Given my circumstances: A) Please recommend a health plan with a monthly premium, coverage details, deductible, copay, and other relevant information. My current income is approximately $32,[redacted] with a dependent spouse, but post-retirement, I will rely solely on an expected $[redacted] from Social Security. B) For my 64-year-old wife, who has no income, could you provide information on the premium cost to cover her health insurance until she is eligible for Medicare?

I support the AARP Foundation and their mission to assist seniors in need. Unfortunately, I am unable to contribute financially due to my limited pension income. Over my 45 years of employment with various companies, including dealing with bankruptcies, I now only receive a total of $[redacted].00 per month. This, combined with Social Security and a dwindling IRA, leaves me with very little for my expenses after paying rent at my Independent Living facility. I appreciate any understanding of my difficult situation. Thank you in advance. Raymond E. S. [redacted] Country Brook Drive Apt. [redacted] Keller, Texas [redacted]

I am questioning the wisdom of AARP associating its name with certain products as it may reflect poorly on AARP's reputation. I had a negative experience with Consumer Cellular, encountering difficulties in communication and rudeness from their representatives. Additionally, the life insurance premiums were significantly higher than average, and there were issues with being signed up for the wrong Medicare supplement plan. A refund for an early premium deduction is taking longer than expected. Originally attracted to AARP for its benefits and endorsements, I now regret joining based on these experiences. I am disillusioned by the notion that products endorsed by AARP are always reliable.

I recently received a notification from United Healthcare informing me that they have discontinued the Silver Sneaker program. I am disappointed that AARP has allowed this change to occur, as it has diminished the organization's value. It seems like once again big business prevails over individuals, leaving me feeling powerless against the insurance company. It's disheartening to see AARP supporting a company that shows such disrespect towards its members. Living in Yuma, I will now have limited options starting next year, with only two locations available, one being a 15-mile distance YMCA and the other a Yoga studio where the insurance will only cover half of the fees. I urge AARP to reach out to United Healthcare to inquire why Arizona residents are facing a 50% reduction in benefits. It feels like discrimination based on age, which is unlawful. I have also reached out to United Healthcare, but their response was uninformative. - M.R.

I contacted AARP's customer service to address duplicate and misleading mailings regarding my membership renewal. I received a new card for May [redacted] after already having the same card and membership number. The representative explained that my previous payment in [redacted] covered 2[redacted], and the recent $16 covered [redacted], which I already had. I questioned if AARP provides free membership cards and how I obtained the duplicate May [redacted] card. The representative suggested discarding one card, which I find unfair. Despite being disappointed by the misleading renewal notice, the representative, Michael, removed me from the foundation's mailing list. Although he couldn't locate my donation record, I recall sending a $20 donation in October. When my current membership expires, I request to be removed from the mailing list, which I anticipate will be in May [redacted].

I am a 72-year-old who has been caregiving for my [redacted]-year-old mother at Langhorne Gardens Nursing Home ([redacted]) for 8 years. I visit her every day, providing the one-on-one care she needs. Unfortunately, a recent incident where my mother's roommate attacked me while I was cleaning her closet has led to a new rule by corporate. For my safety, they require a staff member to accompany me when I visit my mother, but due to the staffing shortage, I have been unable to carry out our usual routine. I am now limited to only taking my mother out of her room to feed her. This situation has left me feeling like the victim, and both my mother and I are suffering from the consequences of this restriction. I have reached out to the director, aging services, ombudsman, and the police for help, but so far, no solutions have been found.

My elderly husband and I are dealing with a situation where a doctor's office won't see me despite having Medicare A only as my primary care with Federal Retiree insurance. The doctor's website lists Medicare, and since I have Medicare A only, I find it unfair that they are using this as a reason to refuse me as a patient, especially when I believe they are discriminating based on age. They offered me a solution to join their private program for a monthly fee, allowing me to become a patient. I have taken action by filing a complaint with the Department of Health and Human Services Office for Civil Rights regarding possible civil rights discrimination. Any assistance on this matter would be appreciated. Thank you, Barbara Sanders.

Regarding a recent incident involving my husband James Connors, he received a call from The Cancer Screening Center requesting his AARP (Medicare) number, which he provided over the phone. Subsequently, a sample submission box was received from the company. As his wife, I am concerned about the security implications of sharing his Medicare number with a third party under the guise of AARP. I seek clarification on any potential partnership between AARP and this company, or if this is an identity theft scheme. I can be reached via phone, email at [redacted], or by mail. Thank you. Johanna Connors

I am having trouble replacing the battery for my mother's RealPad. It was a gift, but it stopped working after only about a year. Unfortunately, it seems the battery is not replaceable. This tablet is turning out to be quite disappointing and feels like a disposable item. It's frustrating because I can't access the tablet's contents now that my mother has passed away. I feel let down by AARP for promoting such a low-quality tablet to seniors. Also, even when plugged in, the RealPad doesn't function. It's really disappointing. - Penny

I am trying to stop receiving mail from United Health Care through AARP every year, but despite notifying AARP repeatedly, the mailings continue. I am requesting for AARP to ensure that our names are permanently removed from the mailing list. This annual occurrence is frustrating, and I am disappointed in AARP's lack of respect for my wishes. Sincerely, Edward G. Woodrich Norma A. Woodrich

For the second year in a row, we tried to sign up for AARP Hartford Home Insurance. There are two issues we encountered. First, we were promised a free weekender duffel bag just for calling, but even after confirming with the agent at the end of the call, we haven't received it after a couple of months. Secondly, we were denied home insurance because of our heating system. Despite upgrading our heating last year to comply, we were denied due to not having a traditional furnace and vents. This seems unfair as many seniors have older homes with different heating systems. AARP should provide clear disclaimers upfront to avoid wasting time with agents. The criteria set by Hartford seems unreasonable and contradicts the idea of being senior-friendly. AARP should reconsider their partnership with Hartford based on these issues.

I renewed our membership for 2 years on October 17, [redacted] with AARP. As part of the renewal, we were supposed to receive an Echo Dot. However, to date, we have not received it. I spoke with a representative about a month ago who assured me I would receive the Echo Dot within 3 to 4 weeks. Unfortunately, it has not arrived. Our account number is [redacted], expiring in October [redacted]. I am disappointed with AARP's handling of this matter. I can be reached at [redacted] or via email at [redacted] I am eager to resolve this issue promptly and receive our promised Echo Dot. Thank you.

I have a service plan with Home Serve endorsed by AARP. I am extremely dissatisfied with the plan because of a water leak issue. I have not had water in my home since January 3rd, [redacted], despite having the interior and exterior plumbing coverage. I have been in contact with Home Serve daily, yet the matter remains unresolved after almost a week. I find their service to be very unreliable. I pay for this plan and require a plumber to address the water problem. Any assistance or advice would be greatly appreciated.

Hello, we are Mr. & Mrs. Robert & Lisa Turner. We are interested in the cost of a $50,[redacted] insurance policy. We are in need of insurance that covers medical equipment like oxygen tanks for me to use on the go and at home, as well as a power chair. Additionally, we are looking for dental and vision insurance, coverage for doctor visits, and supplies without any issues dealing with healthcare providers. Can you please assist us with this matter?

Could you please resend the code? My wife and I have not received it. We are interested in joining AARP insurance. Could you provide information on the cost of membership and if it covers doctors, dentists, hospital bills, power chairs, oxygen machines, transportation to medical appointments, and pharmacy services? We did not receive the initial code via email. Thank you.

Hello, I have not yet received my $1,[redacted] stimulus check. I have been checking with my bank, but the money has not been deposited into my account, and they are unsure why. I am 78 years old and have been a member of AARP since I turned 50. My daughter is also a member. I have Medicare, as well as both the AARP Medicare Rx Plan and AARP Medicare Supplemental Hospital Insurance Plan. I would prefer to discuss my personal information over the phone rather than online. Please email me if needed. Thank you. Juanita Arlene De Vito Home: [redacted]

My membership with "The Hartford" was recently renewed, but we have not yet received our membership cards. The renewal took place at the end of May or the beginning of June. Our membership was renewed at $16.00, while there was a special offer for $12.00 and a free truck organizer. Could you kindly investigate this issue and inform us about the status of our missing cards? Thank you, Oren D C. [redacted] W 85th Ter Overland Pk, KS [redacted]

I am hoping that someone in your organization with intelligence reads this message. I reside at [redacted] W State Rd 11, Janesville, WI. In [redacted], we bought this home from Michael and Mary K. Since then, I have been receiving mail for them for 24 years, even after numerous calls to your customer service line. I have explained the issue each time, but the mail keeps coming. The letters often contain private medical and billing details. Today, I received their new member cards. It is concerning that this error has not been fixed in 24 years. I request an official response from a responsible person in your organization, not customer service. I want assurance that their mailing address has been updated. The medical offices you bill should have their correct address. Please stop sending their mail to my address.

Dear all, I want to share the email I sent to my congressional senators and representatives, Nancy Pelosi, Chuck Schumer, Vice President Harris, and President Biden. Some of them have acknowledged receiving my message, and one senator's assistant even gave me a call. I support efforts to prevent minors from purchasing ecigs and vapes online, but this is creating challenges for adults like me. Shipping companies like FEDEX, UPS, and DHL are hesitant to deliver these products and verify IDs, citing potential return trips if recipients are not present. I propose an alternative solution where employers retain copies of employees' identification, social security cards, and green cards to demonstrate legal employment. If this practice suffices for INS compliance, why not for vaping vendors? These documents could be notarized for added security. At 72 years old, I have used a trusted out-of-state vendor for years to purchase vapes that helped me quit smoking. My doctor is pleased with the positive impact on my lungs.

Membership Number: [redacted] [redacted] [redacted] 4 To Whom It May Concern, I have been attempting to update my address due to living overseas, but have been unsuccessful online. Both the magazine and bulletin are still being sent to my old address. The previous address was: Bernd Desinger Flurstrasse 14 Duesseldorf [redacted] Germany I have since moved, and the new address is: Bernd Desinger Hilberstrasse 54 Waltrop [redacted] Germany Please update your records accordingly. Thank you for your assistance. Best regards, Bernd Desinger