Zillow is a major online real estate marketplace. It is used by real estate professionals, homeowners, landlords, home buyers and people looking to rent. As one of the oldest and most respected platforms of its type, it is not surprising that Zillow gets a lot of requests for customer service each and every day.
People call Zillow customer support for a range of reasons, including:
There are several things that you can do to help ensure that your call to Zillow customer service is handled quickly and professionally:
Have relevant documentation handy, which may include screenshots, order confirmation emails, billing statements and communications between you and Zillow regarding your current issue.
Pay attention to the menu choices when you call Zillow. There are different options for real estate professionals and home buyers/renters. Select the appropriate menu item to ensure that your call is directed appropriately.
If you get voicemail, leave the information that is requested. Speak clearly and make sure that they have a way of contacting you.
Have some way of taking notes during your call. Call notes can be a big help if you have to speak to more than one person or have to escalate your complaint.
A review of online sources does not reveal a pattern of complaints against Zillow. This suggests that Zillow customer service offers quality care and support to those who contact it.
Zillow customer service can resolve many issues, including setting up, changing and canceling accounts, providing technical support, troubleshooting problems, initiating investigations into inappropriate content or cases of fraud and researching billing issues.
What Can't Be Resolved With a Call to Zillow Customer Service?
Customer service representatives are not mediators. Unless conduct by any party using Zillow violates its terms of service, significant conflicts between home buyers, sellers, or real estate professionals are a matter for the people involved, not Zillow's customer service agents.
Listings for housing are governed under federal, state and local antidiscrimination laws. A customer service representative cannot override laws that govern housing listings.
If Zillow doesn't work on your computer or device, a representative may be able to recommend a workaround, but cannot guarantee that it will work. You may have to work with the manufacturer of your device or computer to address the issue. You may also have to use a different device to access Zillow.
If you get off the phone with Zillow and feel as though your questions were not answered or your concerns were not resolved, don't give up. You may still have options.
First, review the notes that you took during your call. You may find areas of misunderstanding or miscommunication that contributed to the derailment of your first conversation.
Next, call back. Explain that this is your second call and describe what went wrong with the first one. You might also describe the resolution that you are seeking so that you and the agent are working toward a common goal. Keep in mind that representatives have different levels of training and experience, and this new agent may be in a better position to understand and address your concerns.
If a second call doesn't work, try another way of getting in touch. You can send a support form to Zillow through its website, which provides you with the benefit of a transcript of your communications with the company.