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Urban Outfitters Customer Service

Phone Number & Getting a Rep

Urban Outfitters Customer Service number

800-282-2200
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this Urban Outfitters number?

A:Press 0
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Urban Outfitters Customer Service?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All Urban Outfitters customer service contact information

This is the #1 most popular Urban Outfitters phone number out of 2. Click above to go back to the main customer service number and other contact information, including Urban Outfitters email addresses, twitter handles, and live chat options.

More Urban Outfitters Customer Phone Numbers

Corporate Offices

215-454-5500
24 hours, 7 days · Calling this Urban Outfitters number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Urban Outfitters phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 0
Below are some clips we've found from Urban Outfitters's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to urban outfitters dot com. Your call may be monitored or recorded for quality assurance. If you'd prefer to connect with one of our live agents, via text message, please press one now. Currently, all of our consultants are assisting other customers. Please stay on the line and your call will be answered in the order in which it was received."
Excerpt from a call with Urban Outfitters
Friday, January 12, 2024 1:51 PM

What are the hours and when should I call?

Urban Outfitters operates the call center for this 800-282-2200 phone number 24 hours, 7 days.  The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 371 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Urban Outfitters phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Urban Outfitters staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Urban Outfitters is Sunday. The most busy day to call Urban Outfitters is Wednesday.  Again, this is based on a sample of 371 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday. 

The best time to call

In summation, the best day to call Urban Outfitters is Friday.  

Why call this Urban Outfitters number?

Below is a sample of recent calls to Urban Outfitters, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with eGift card: It's supposed to be an email, not shipped, but it hasn't reached my son yet.
Taken from a call on Saturday, February 17, 2024 1:00 PM

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