How do I talk to a human at this Truist Bank number?
A:Press 0.
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 7am-7pm EST.The least busy day is Thursday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Truist Bank Home Loans?
A:The average hold time is 11 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.
This is the #3 most popular Truist Bank phone number out of 6. Click above to go back to the main customer service number and other contact information, including Truist Bank email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 7am-7pm EST · Press *77, then 1, then 0 OR Wait for the automated system to repeat 3 times, or enter account information · Truest - How can I help you today? you can say things like, check my balance or make a payment
Toll-free · Mon-Fri 7am-7pm EST · Must enter your social security # or Account # 3 times, then say "No, I do not have an account." Next, press 6, then press 0. · Truest - How can I help you today? you can say things like, check my balance or make a payment
Toll-free · Mon-Fri 8am-8pm, Sat 8am-5pm EST · Calling this Truist Bank number should go right to a real human being · To continue using only your keypad, press star 7. How can I help you today?
Mon-Fri 8am-8pm, Sat 8am-5pm EST · Calling this Truist Bank number should go right to a real human being · To continue using only your keypad, press star 7. How can I help you today?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Truist Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0.
Here is how our research team describes the way the Truist Bank phone system greets you: mortgage loan questions, press 1, if you now your parties 4 digit extn, press 2
Below are some clips we've found from Truist Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Truist.
Our office is currently closed and our teammates are unavailable to speak in person.
However, our automated service will allow you to obtain information regarding your account.
You can also receive information by logging in to your account online at w w w dot Truist dot com.
In order to direct your call, please help me find your account.
To enter your loan number, press one. To enter your Social Security number, press two."
Excerpt from a call with Truist Bank
Saturday, March 30, 2024 9:32 PM
The first phone menu
"Thank you for calling Truist.
Our office is currently closed and our teammates are unavailable to speak in person.
However, our automated service will allow you to obtain information regarding your account.
Please remain on the line to hear our self-service options. Otherwise, our normal working hours are eight AM to eight PM eastern time, Monday through Friday, and nine AM to three PM eastern time, Saturday.
You can also receive information by logging in to your account online at w w w dot Truist dot com.
In order to direct your call, please help me find your account.
To enter your loan number, press one.
To enter your Social Security number, press two.
To enter your tax ID number, press three."
Excerpt from a call with Truist Bank
Saturday, March 30, 2024 9:32 PM
What are the hours and when should I call?
Truist Bank operates the call center for this 800-634-7928 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 7,434 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Truist Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Truist Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Truist Bank is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 7,434 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Truist Bank is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Truist Bank staffs the call center well on Thursday.