Simple Mobile is a prepaid, no-contract mobile phone service provider that is owned by TracFone. Running on the T-Mobile network, Simple Mobile has activated over 2.5 million accounts since it opened. The company offers multiple customer care options, including the ability to resolve customer service issues by phone.
People call Simple Mobile customer service for a range of reasons, including:
Simple Mobile offers customer support by phone from 8 am to 11:45 pm Eastern time every day of the week.
You can increase your chances of resolving your concern or getting questions answered by Simple Mobile customer care by keeping a few guidelines in mind:
As is true for most companies, particularly prepaid mobile phone service providers, there seems to be a range of opinions about Simple Mobile's phone-based customer service.
Many customers report frustration with representatives who appear to be poorly trained. In some cases, multiple calls are necessary to resolve a problem. Language barriers can also be a factor in customer dissatisfaction.
Other customers have noted that they have no problem reaching a live person when calling Simple Mobile's customer service numbers. They appreciate not having to wait on hold for long periods of time.
A consumer website that reviews wireless plans noted that their team had difficulty getting an accurate answer regarding data usage, with one representative confirming that Simple Mobile throttles data after a certain amount of usage while another agent stated the opposite.
In addition, the representative who claimed that throttling does take place could not explain the company's policy regarding how much data has to be used before throttling takes place. The review site advised not working with the company.
Simple Mobile can answer questions and help resolve concerns about a range of issues, including getting phone service started, transferring service to new devices, and investigating billing concerns.
Questions about malfunctioning devices are not always resolvable by phone. In such cases, a caller may be directed to send or bring a device to a repair center.
Sometimes customer service calls go badly. You may feel that the representative did not understand your concerns or that he or she was unable to offer a resolution. If this happens when you call Simple Mobile customer support, don't lose heart: There are options available to you.
The first thing you should do is gather the notes that you took during your call. If you didn't take notes, write down or type out what you remember from the call, including the approximate time and date of your phone contact. You should also write out why you are calling and your desired resolution. Having this information in front of you can make your call easier and keep the conversation on track.
Next, try calling Simple Mobile again. Some representatives are better trained and more experienced than others. They may be able to help you with your concerns.
If calling again doesn't work, try communicating with Simple Mobile customer service in writing. One advantage of text-based communication is that you will have a written record of your contact, which can be valuable if you have to pursue the matter further.
Live chat: Simple Mobile offers two live chat options. You can connect with a live chat agent via the Simple Mobile website or through the company's text service. Live chat operators are on duty 8 am through 11:45 pm Eastern time seven days a week.
Social media: Simple Mobile maintains accounts on Twitter and Facebook. You can reach out via these platforms and a customer service specialist will respond.
Postal mail: You can send a letter to the company's Executive Resolution Department. If you go this route, be sure to request proof of mailing and delivery so that you can show that you took this step.