How do I talk to a human at this Quest Diagnostics - NY, NJ number?
A:Keep pressing "0" repeatedly.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Quest Diagnostics - NY, NJ Billing?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
This is the #2 most popular Quest Diagnostics - NY, NJ phone number out of 2. Click above to go back to the main customer service number and other contact information, including Quest Diagnostics - NY, NJ email addresses, twitter handles, and live chat options.
More Quest Diagnostics - NY, NJ Customer Phone Numbers
Main phone number · Toll-free · 24 hours, 7 days · Say "Representative," then press 5. Next, say "Representative." · If you are a patient, press 1. If you know your party's extension, press 2, or briefly tell me what you are calling about.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Quest Diagnostics - NY, NJ phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing "0" repeatedly.
Here is how our research team describes the way the Quest Diagnostics - NY, NJ phone system greets you: If you are a patient, policy holder, or calling from an insurance company, press 1. If calling from a doctor's office or as a sales representative, press 2. To obtain pricing for lab tests, press 3. For answers to FAQs, press 4. For general billing questions, press 5.
Below are some clips we've found from Quest Diagnostics - NY, NJ's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Quest Diagnostics and affiliated Joint Ventures billing department.
For English, press one.
Did you know that you can make a payment and update your insurance information on our website at quest diagnostics dot com?
If you are a patient, policyholder, or a representative from an insurance company, and are calling about a bill, press one."
Excerpt from a call with Quest Diagnostics - NY, NJ
Monday, March 25, 2024 2:50 PM
What are the hours and when should I call?
Quest Diagnostics - NY, NJ operates the call center for this 866-254-3859 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 579 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Quest Diagnostics - NY, NJ phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Quest Diagnostics - NY, NJ staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Quest Diagnostics - NY, NJ is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 579 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Quest Diagnostics - NY, NJ is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Quest Diagnostics - NY, NJ staffs the call center well on Wednesday.