How do I talk to a human at this PennyMac Loan Services number?
A:Direct to human
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 7am-6pm EST.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to PennyMac Loan Services Customer Service?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Thursday.
This is the #1 most popular PennyMac Loan Services phone number out of 2. Click above to go back to the main customer service number and other contact information, including PennyMac Loan Services email addresses, twitter handles, and live chat options.
More PennyMac Loan Services Customer Phone Numbers
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this PennyMac Loan Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Below are some clips we've found from PennyMac Loan Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to PennyMac.
With the start of the new year, we may have higher hold times through the first week of January.
To make your payment and avoid long wait times, you can use our automated phone system.
Visit our website at penny mac dot com or download PennyMac mobile.
We're working on some improvements to our automated phone system, which will offer you voice options.
To pull up your account, I'll need some information from you.
Are you an existing customer or third party calling on behalf of a customer or calling to apply for a new loan?
What's your loan number?
What are the last four digits of your Social Security number?
What's the ZIP code of the property?
I'm you to our automated phone system.
Please navigate using your phone's keypad.
Your last payment received was effective on January third two thousand twenty four.
You can review full details of your payment breakdown by logging in at w w w dot penny mac dot com.
And viewing your loan activity, or download PennyMac mobile.
To hear this information again, please press one."
Excerpt from a call with PennyMac Loan Services
Friday, January 5, 2024 5:08 PM
The first phone menu
"Welcome to PennyMac.
If you are an existing or new customer transferring to PennyMac, please press one.
If you are a third party calling on behalf of our customer, please press two."
Excerpt from a call with PennyMac Loan Services
Thursday, June 6, 2024 10:48 PM
After you press 2
"Important year end information.
Your year end information for last year will be made available by January thirty first.
If you are an online customer, you will receive a notification as soon as your statement is available to view, print, or download.
From the statements and documents tab, To hear frequently asked questions and resource information about COVID nineteen forbearance, press one.
Otherwise, press two."
Excerpt from a call with PennyMac Loan Services
Friday, January 5, 2024 5:08 PM
What are the hours and when should I call?
PennyMac Loan Services operates the call center for this 800-777-4001 phone number Mon-Fri 7am-6pm EST. The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 337 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PennyMac Loan Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PennyMac Loan Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PennyMac Loan Services is Sunday.The most busy day to call PennyMac Loan Services is Monday. Again, this is based on a sample of 337 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call PennyMac Loan Services is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that PennyMac Loan Services staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why call this PennyMac Loan Services number?
Below is a sample of recent calls to PennyMac Loan Services, and their purpose. Are any of these similar to the reason you are trying to call?
VA loan assumption inquiry: I am looking at buying a house that has a assumable VA loan that PennyMac holds in services, and I'd like to figure out how to apply for that assumption.
Taken from a call on Monday, March 3, 2025 2:26 PM
Escrow payment inquiry: I'm looking at my account, and I noticed there's an increase in my escrow payment from fifteen forty five sixty seven to eighteen hundred and twenty nine cents.
Taken from a call on Thursday, January 16, 2025 8:11 PM
Loan payment inquiry: I noticed some of my loan is normally eighteen hundred seventy eight a month, and then we add, like, a thousand in principal.
Taken from a call on Thursday, October 10, 2024 1:53 PM
Making mortgage payment: Trying to pay my mortgage.
Taken from a call on Friday, May 17, 2024 2:24 PM
Loan modification request: I'm currently not employed and looking for work, so I want to resume the original mortgage relief program.
Taken from a call on Monday, April 8, 2024 3:20 PM
Assistance with account access: I bet my thing online is locked, and me and my daughter been trying to relock it and reset it, so I'm not able to even see none of my information on that.
Taken from a call on Tuesday, February 27, 2024 4:30 PM
Inquiring about purchasing property: I was inquiring about purchasing a property that PennyMac holds a mortgage on, located at one sixteen Brookside O'Fallon, Illinois.
Taken from a call on Wednesday, February 7, 2024 9:17 PM
Request to speak with representative: I need to talk to a representative.
Taken from a call on Friday, January 19, 2024 11:31 PM