A:No. Hours for this phone number are Mon-Fri 7:30am-8pm EST.The least busy day is Wednesday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to PSE&G Billing?
A:The average hold time is 33 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.
This is the #2 most popular PSE&G phone number out of 2. Click above to go back to the main customer service number and other contact information, including PSE&G email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this PSE&G phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep saying "Operator" or press 0 and wait
Here is how our research team describes the way the PSE&G phone system greets you: How can I help you today?
Below are some clips we've found from PSE&G's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the PSENG credit and collections department.
For English, press one.
For faster service, please have your account number ready."
Excerpt from a call with PSE&G
Thursday, April 25, 2024 10:39 PM
What are the hours and when should I call?
PSE&G operates the call center for this 800-357-2262 phone number Mon-Fri 7:30am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,107 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PSE&G phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PSE&G staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PSE&G is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 2,107 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call PSE&G is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PSE&G staffs the call center well on Wednesday.