PETCO Website Assistance

Phone Number & Getting a Rep

PETCO Website Assistance number

877-738-6742
Toll-free·Calls Website Assistance·See main phone number & contact info
Q:

How do I talk to a human at this PETCO number?

A:Press 0
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 5am-10pm, Sat-Sun 6am-9pm PST. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to PETCO Website Assistance?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All PETCO customer service contact information

This is the #2 most popular PETCO phone number out of 2. Click above to go back to the main customer service number and other contact information, including PETCO email addresses, twitter handles, and live chat options.

More PETCO Customer Phone Numbers

Customer Service

888-824-7257
Main phone number · Toll-free · Mon-Sun 9am-5pm PST · Press 5 at the first menu. · To manage your rewards, press 1. To place a new order, press 2. To get the status of an order, press 3. For information about the Vito Care program, press 4. For any other inquiries, press 5.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this PETCO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

PETCO operates the call center for this 877-738-6742 phone number Mon-Fri 5am-10pm, Sat-Sun 6am-9pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,932 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PETCO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PETCO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PETCO is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 1,932 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call PETCO is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PETCO staffs the call center well on Wednesday.

Why call this PETCO number?

Below is a sample of recent calls to PETCO, and their purpose. Are any of these similar to the reason you are trying to call?
Order placement assistance: "I want to finish with the on that order."
- From a call lasting 14m 37s , Dec 3, 2024 5:06 PM
: ""
- From a call lasting 3m 47s , Dec 3, 2024 3:01 PM
Checking refund status: "I just wanted to check to see if they're still processing that refund."
- From a call lasting 8m 4s , Nov 1, 2024 7:40 PM
Ordering pet food: "I just want to order two."
- From a call lasting 16m 10s , Oct 21, 2024 1:27 PM

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