How do I talk to a human at this Norfolk Southern Corporation number?
A:Direct to human
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Norfolk Southern Corporation Customer Service?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.
This is the #1 most popular Norfolk Southern Corporation phone number out of 2. Click above to go back to the main customer service number and other contact information, including Norfolk Southern Corporation email addresses, twitter handles, and live chat options.
More Norfolk Southern Corporation Customer Phone Numbers
24 hours, 7 days · Calling this Norfolk Southern Corporation number should go right to a real human being ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Norfolk Southern Corporation phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Below are some clips we've found from Norfolk Southern Corporation's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Norfolk Southern customer operations.
This call may be recorded for quality assurance.
Please listen carefully as our menu options have changed.
To help us direct your call, please choose one of the following options.
For password assistance, press one. For intermodal assistance, press two.
To speak to a customer solutions specialist about your transportation logistics needs, press three."
Excerpt from a call with Norfolk Southern Corporation
Monday, February 12, 2024 7:30 PM
The first phone menu
"Thank you for calling Norfolk Southern customer operations.
This call may be recorded for quality assurance.
Please listen carefully as our menu options have changed.
To help us direct your call, please choose one of the following options.
For automotive assistance, press seven.
For other matters including employment, press zero.
Or visit our website for contact information at w w w dot n s corp dot com.
For password assistance, press one.
For intermodal assistance, press two.
To speak to a customer solutions specialist about your transportation logistics needs, press three.
To speak with an ecommerce agent regarding profile maintenance or issue with Access and S or Trax, press four."
Excerpt from a call with Norfolk Southern Corporation
Thursday, March 14, 2024 6:04 PM
What are the hours and when should I call?
Norfolk Southern Corporation operates the call center for this 800-635-5768 phone number 24 hours, 7 days. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Norfolk Southern Corporation phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Norfolk Southern Corporation staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Norfolk Southern Corporation is Saturday.The most busy day to call Norfolk Southern Corporation is Tuesday. Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Norfolk Southern Corporation is Friday.