Nationwide Insurance is an insurance and financial services company that operates in the United States. As one of the oldest insurance companies in the U.S., it isn't surprising that it receives lots of customer service calls each and every day.
Why Do People Call Nationwide Insurance Customer Support?
People call Nationwide Insurance for a range of reasons, including:
- Questions about Nationwide Insurance services
- Claims issues
- Investment questions
- Questions about billing
- Filing a complaint
Best Practices for Calling Nationwide Insurance Customer Service
There are several things that you can do to help ensure that your call to Nationwide Insurance is handled quickly and professionally:
- Call the right number. Like most major corporations, Nationwide Insurance has multiple divisions, each with its own customer service number. Verify that you are calling the correct number by checking out your latest statement from Nationwide Insurance or checking out Nationwide's website.
- Before calling, assemble relevant documentation, including insurance policies, billing statements, and communications between you and Nationwide Insurance regarding your issue.
- If you are requesting technical assistance in using Nationwide Insurance's website, be in front of your computer or on your device so that you can troubleshoot along with the agent.
- Have pen and paper handy so that you can take notes during your call. Notes can come in handy if you have to escalate your case.
How do Consumers Feel About Calling Nationwide Insurance Customer Service?
A review of online and news media sources indicates that Nationwide Insurance customers appear to be reasonably happy with the level of customer service provided by Nationwide. There are no discernable patterns of complaints regarding customer support.
What Kind of Issues can a Nationwide Insurance Customer Service Representative Resolve?
Nationwide Insurance customer service representatives can address many issues, including starting, changing, and canceling policies, providing investment account information, opening new claims, tracking claims, answering questions billing issues, tracking payments, and more.
What Can't Be Resolved With a Call to Nationwide Insurance Customer Service?
A Nationwide Insurance customer support agent can't make determinations about insurance claims and doesn't set premium rates. The agent also isn't responsible for investment decisions. If you have issues with your insurance policy or investment accounts, you may need to speak to your personal advisor or insurance agent.
What Should You Do If You Have an Unsuccessful Call with Nationwide Insurance?
If your call to Nationwide Insurance customer service does not resolve your issues or answer your questions, don't fret. You have several options when dealing with Nationwide Insurance, so don't assume that your experience is the end of the matter.
- Before calling back, review your notes from your original phone call to Nationwide Insurance. If you chose not to take notes during your original call, jot down what you remember from the conversation. Having these notes can help keep your next conversation on track. It can also help you identify areas of miscommunication or misunderstanding.
- Next, call Nationwide Insurance back. Customer service agents have different levels of experience and training. The next representative you speak to may be able to resolve your concerns, provide answers or escalate your case.
- If your next call doesn't resolve your issue, try getting in touch another way. One option is to email the company. Another is to reach out via social media.
- Your insurance agent or financial advisor may also be able to advocate on your behalf.
- If escalating your case doesn't work, contact the agency in your state that regulates insurance companies or financial services. Filing a complaint can be a slow process, but it can be effective, particularly if you are not the only person complaining about the same issue or the same company.