How do I talk to a human at this Nationwide number?
A:Life Ins for existing customers: Press 0 at each prompt, ignoring messages.
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Sun 8am-11pm EST.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Nationwide Life Customer Service?
A:The average hold time is 2 minutes and 50 seconds.The longest hold times are on Monday, and the shortest are on Saturday.
This is the #1 most popular Nationwide phone number out of 3. Click above to go back to the main customer service number and other contact information, including Nationwide email addresses, twitter handles, and live chat options.
Toll-free · 24 hours, 7 days · Press 0 at the first menu, then press 0 at the next menu. · For roadside assistance, press 1. For policyholder, press 2. For agent, press 3. For medical provider, press 4. For all others, press 5.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Nationwide phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Life Ins for existing customers: Press 0 at each prompt, ignoring messages.
Here is how our research team describes the way the Nationwide phone system greets you: Say or enter your contract number. If you don't have it, say "I don't have it" or enter 0.
Below are some clips we've found from Nationwide's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thanks for calling Nationwide.
To ensure excellent service, calls may be monitored and recorded for business purposes.
And your voice may be used for verification.
First, I'll need to look up your information.
Which best describes you? A current account holder, a financial professional, or someone else?
Sure. I can connect you with a representative.
But knowing what you're calling about can help me better direct your call."
Excerpt from a call with Nationwide
Wednesday, January 15, 2025 2:43 PM
They may ask you to enter information with the dial pad
"Thanks for calling Nationwide.
This call may be recorded and monitored for business purposes.
And your voice may be used for verification. You may learn more about nationwide privacy practices at nationwide dot com forward slash privacy.
Ten ninety nines will be mailed prior to January thirty first twenty twenty five.
Please allow until February tenth to be received by mail.
Ten ninety nines are typically available on the website the first week of February.
First, I'll need to look up your information.
Which best describes you, a current account holder, a financial professional, or someone else?
I didn't get that.
To best help you, I need to know, are you a life insurance policy or annuity account holder, a financial professional, or someone else?
Thanks. For security purposes, enter your Social Security number using your phone's keypad."
Excerpt from a call with Nationwide
Sunday, February 9, 2025 8:41 PM
They may ask you to say or enter information
"Thanks.
And what's your date of birth? Say or enter it now."
Excerpt from a call with Nationwide
Sunday, December 22, 2024 5:38 PM
They may need to look up your account
"I didn't get that. To best help you, I'll need to look up your account, which requires using your Social Security number."
Excerpt from a call with Nationwide
Saturday, January 18, 2025 6:34 PM
The first phone menu
"Thanks for calling Nationwide, To ensure excellent service, calls may be monitored and recorded for business purposes.
And your voice may be used for verification.
Let me get your information. Please say or enter the contract or policy number you're calling about.
To enter letters, use the corresponding number on your phone.
If you don't have it, just say, I don't know it or press zero.
If you need additional time while entering your contract number or have made a mistake while entering it, press one, and you'll be given the opportunity to reenter it.
To continue without reentering your contract number, press two."
Excerpt from a call with Nationwide
Thursday, October 24, 2024 5:58 PM
After you press 2
"Are you calling about an annuity?
For retirement plans, say retirement plans.
I'm sorry. I didn't get that.
If you're calling about an annuity, say annuity or press one.
Say annuity or press one.
For life insurance, say life insurance or press two."
Excerpt from a call with Nationwide
Wednesday, February 21, 2024 6:18 AM
What are the hours and when should I call?
Nationwide operates the call center for this 800-848-6331 phone number Mon-Sun 8am-11pm EST. The short answer is that you should call on a Saturday.This observation and the following section are based on analysis of a sample set of 853 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nationwide phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nationwide staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nationwide is Sunday.The most busy day to call Nationwide is Monday. Again, this is based on a sample of 853 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Saturday.The longest wait in the queue on average occurs on Monday, which is 2137% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Longest
Tue
Wed
Thu
Fri
Sat
Shortest
The best time to call
In summation, the best day to call Nationwide is Saturday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Nationwide staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.
Why call this Nationwide number?
Below is a sample of recent calls to Nationwide, and their purpose. Are any of these similar to the reason you are trying to call?
Request for proof of insurance: What I'm looking for is I'm trying to get my proof of homeowners.
Taken from a call on Friday, February 21, 2025 9:17 PM
Request for declaration page: I'm trying to get the declaration page for my home insurance policy.
Taken from a call on Friday, February 21, 2025 9:10 PM
Accessing 401k funds: I was just trying to figure out how do I get that money out?
Taken from a call on Monday, February 10, 2025 4:53 PM
Request for insurance binder: I either need you to send me a binder that takes.
Taken from a call on Wednesday, January 15, 2025 2:43 PM
Trouble reaching agent: I'm having trouble connecting to a live agent for my insurance policy.
Taken from a call on Monday, December 30, 2024 6:08 PM
Inquire about account balance: What's my account balance?
Taken from a call on Tuesday, December 17, 2024 4:20 AM
Life insurance inquiry: I'm trying to get a handle on her life insurance.
Taken from a call on Monday, December 2, 2024 3:40 PM
Inquiring about quote: I have a quote number.
Taken from a call on Tuesday, November 26, 2024 10:39 PM
Need to add vehicle: I need to add a vehicle.
Taken from a call on Wednesday, November 20, 2024 8:12 PM