Microsoft 365 Technical Support

Phone Number & Getting a Rep

Microsoft 365 Technical Support number

800-642-7676
Toll-free·Calls Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this Microsoft 365 number?

A:Choose "Home" then "Technical Support" then "Office" then select "Install" or "Other" and pick if it is Mac or not
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Microsoft 365 Technical Support?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All Microsoft 365 customer service contact information

This is the #2 most popular Microsoft 365 phone number out of 2. Click above to go back to the main customer service number and other contact information, including Microsoft 365 email addresses, twitter handles, and live chat options.

More Microsoft 365 Customer Phone Numbers

Customer Service

800-865-9408
Main phone number · Toll-free · 24 hours, 7 days · Option 4, then 1, then 5. · Are you calling as a home user or a business user?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Microsoft 365 phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Choose "Home" then "Technical Support" then "Office" then select "Install" or "Other" and pick if it is Mac or not
Here is how our research team describes the way the Microsoft 365 phone system greets you: Are you calling as a home user or a business user?
Below are some clips we've found from Microsoft 365's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Microsoft. To help us to improve the quality of our products, services, and training, this call may be recorded or monitored. And information collected on this call may be transferred to other countries."
Excerpt from a call with Microsoft 365
Sunday, November 3, 2024 11:38 PM

They may ask your reason for calling (instead of a menu)

"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with Microsoft 365
Sunday, November 3, 2024 11:19 PM

What are the hours and when should I call?

Microsoft 365 operates the call center for this 800-642-7676 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 2,770 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft 365 phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft 365 staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Microsoft 365 is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 2,770 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Microsoft 365 is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Microsoft 365 staffs the call center well on Monday.

Why call this Microsoft 365 number?

Below is a sample of recent calls to Microsoft 365, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 1m 19s , Nov 3, 2024 11:39 PM
: ""
- From a call lasting 1m 19s , Nov 3, 2024 11:38 PM
: ""
- From a call lasting 1m 19s , Nov 3, 2024 11:19 PM

Calling this Microsoft 365 Customer Number

Sep 11, 2023

Calling this phone number seems to be more of a way to get to Microsoft's online customer service page through a different means, rather than a way to actually get help. When I dialed this number, I was asked if I was calling about a personal account or a business account. I said I was calling about a personal account, and the system then asked what my concern was.

I'd just received a notice that my subscription to Microsoft Office would be ending soon, and I wanted to ask about that. However, when I mentioned this, I was simply told that I should go to Microsoft's website. The system gave me the web address twice and asked me if I wanted to get the information sent over to me as a text message. I said yes, and the system sent a message with a link.

However, the link didn't go to a page talking about subscriptions or giving any kind of information about Microsoft Office. Instead, the link simply directed me to the help page for Microsoft's website. There, the site encouraged me to type in my problem so they could get me assistance.

Doing so yielded no real assistance; all this did was lead me to a few pages that it thought might assist me with my problem. However, the site was only guessing based on the search terms that I entered, as opposed to giving me genuine support. The phone number had already hung up after sending me the link, so there was no more help to be found from my call.

I understand that Microsoft wants to get people to go to its website, given that its business is computers and online access, but this system really seems to be convoluted and awkward. This number really seems to serve no purpose other than to thwart hackers by giving customers an actual number to call if they're sent a phishing email. That's a worthwhile purpose, but otherwise, this number doesn't really work for providing much help or information.

If Microsoft does want to direct traffic to its website, it needs to make sure that the links it provides can actually be of use to its consumers. As it is, this site doesn't really provide much genuine help. I can see it offering assistance if a customer needs to get started with where to ask a question, but otherwise, the best thing this number offers is one real Microsoft number that can be called if a fake email arrives. Unless you've received such an email, I can't recommend contacting this number, as the services offered don't provide any real assistance to consumers.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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