Maytag's customer service number is helpful when customers need to schedule service, order parts, and check on warranties for washers or dryers they own. The number could also be handy for people like me considering buying a Maytag appliance.
I think buying a washer from a locally-owned retailer with specific brands is better than going to a big box store. However, it seems that those local mom-and-pop stores are disappearing. I called the customer service number to see if locally-owned stores near me sell the appliances.
Upon calling Maytag's 800-462-9824 customer service number, I heard a greeting from an automated attendant. It told me I had reached Whirlpool's customer experience parts, accessories, and service line. I knew Maytag and Whirlpool were associated, but callers unfamiliar with that relationship might think they dialed the wrong number.
The system told me to press one if I had an order number and wanted to check my order status or press two to continue. I chose two, and the voice shared another menu that gave me numbers to select if I was calling about a promotional offer, purchasing a new filter, or existing orders or subscriptions. I could also select other options, which is what I did.
The voice said I could press nine for Spanish but to stay on the line for English. The system gave me another round of choices, then said safety was a priority, and by scheduling service, I confirmed that I had not tested positive for COVID-19 within the last five days. It also told me I could get 24-hour service on Whirlpool.com. The system continued with another menu where I selected the purchase a product option.
The voice told me to enter my primary phone number. I entered my number, and the system said it didn't find a match. Then it told me to enter or say the number. I attempted to speak the number, and the system told me again to say or enter my phone number, "one digit at a time," beginning with the area code. It still did not recognize what I said. After offering some information on the Whirlpoolcorp.com/privacy page, it said my estimated wait time was about 15 minutes.
The automated system wasn't much help. I don't think listening to all the menu options is necessary. If I plan to purchase an appliance, I don't need to hear about parts and service. This system could have asked if I was interested in purchasing and routed my call to an associate shortly after answering.
I heard at least three menus during this call, and it took more than three minutes before the system directed me to wait for an associate. I didn’t have 15 minutes to wait. In this situation, I would have appreciated the opportunity for a callback.