Unless you've signed up with the Lowe's credit card, you're not going to get any help from calling this number. This number is only tied to the credit card that Lowe's offers its customers, not general customer service at Lowe's.
As such, most of the menus are hidden away behind chokepoints. When I first called, I was asked to enter in my account number for my Lowe's credit card. I said multiple times that I did not carry the credit card. After three tries, it decided to take a different tact and asked for my Social Security number.
Again, I did not provide this information, as I didn't want to risk it getting out there. After a few tries, the system opted to ask me to choose another way to get information, which allowed me to ask for help in the area I wanted. I said that I wanted to get information on finding a Lowe's location while I was traveling, but the system did not give me that information.
Instead, the system told me I would need to call a different number if I wanted assistance with Lowe's products or services. After playing that message and giving me the option to repeat it, I chose not to repeat the message and the phone call ended.
Overall, I thought that this was a helpful experience, as you're able to get around the chokepoints and still get a little bit of assistance if you do so carefully. However, you need to make sure that you're willing to provide identification in some form; otherwise, this number will be of little use to you.
Without offering either the account number or Social Security number, the best you can do is get to a smaller menu and get limited information. As such, I'd only used this number if I was a Lowe's credit card holder.