A:Must choose an option 1-2.Our free phone can also navigate phone menus to get a live human at KFC for you.
Q:
Does KFC offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 3 seconds.The longest hold times are on Saturday, and the shortest are on Sunday.You can skip the hold time for free.
24 hours, 7 days · Direct to a human. YUM! Corporation (parent of KFC, Pizza Hut and other fast food restaurants) · A representative answered the line.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for KFC below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this KFC phone number to document the phone system.
Here is how our research team describes the way the KFC phone system greets you: To speak with an agent about a recent visit, press 1. If you are calling about an order placed at a KFC, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2.
Below are some clips we've found from KFC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling KFC.
For English, please press one. For Spanish, please press two.
To hear our better chicken commitment, please press three."
Excerpt from a call with KFC
Friday, January 5, 2024 9:29 PM
They may ask your reason for calling (instead of a menu)
"Thank please listen carefully as our menu options have re For quality and training purposes, this call may be recorded.
Hi. Thank you for calling KFC customer care. My name is Red.
How can I help you today?"
Excerpt from a call with KFC
Friday, June 14, 2024 12:27 AM
The first phone menu
"Thank you for calling KFC. For English, please press one.
For Spanish, please press two.
To hear our better chicken commitment, please press three."
As our menu options have recently changed. To speak with an agent about a recent visit, press one.
If you are calling about an order placed at k f c dot com, press two."
Excerpt from a call with KFC
Wednesday, April 3, 2024 2:37 AM
What are the hours and when should I call?
KFC operates the call center for this 800-225-5532 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 2,717 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the KFC call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this KFC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like KFC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call KFC is Sunday.The most busy day to call is Thursday, which averages 54% more phone calls by comparison.Again, this is based on a sample of 2,717 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Saturday, which is 3229% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call KFC is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this KFC number, but it is also the day with the shortest hold times.
Calling KFC's number was fairly straightforward, as I was able to get connected with someone who could assist me with minimal wait. However, it's important to remember that this number is mostly for complaints and not information. When I dialed this number, I was first asked for English or Spanish and selected English. Once I got past this decision, I ran into a slight issue.
The number asked me whether I was calling about issues with a previous order or if I was calling about a specific store. As neither applied, I waited to see if another choice was coming, but no such choice was available. At that point, I heard the menu options again.
With no other option, I chose to contact about a previous order and take the conversation in the direction I wanted from there. I was immediately connected with a representative, who asked me to please give him the order number that I was discussing. I told him that there was no order number, but I was calling for information instead.
Specifically, I asked him about the KFC rewards program and when KFC rewards would expire, if they had an expiration date. He said that he did not know the answer off the top of his head, but he would check the information for me and answer after placing me on hold. I said that was fine and waited for about a minute.
At the end of the wait period, he checked that I was still on the line and told me that rewards would expire following 180 days of non-usage. Basically, if I earned a reward, I would have six months to use it before it disappeared. I thanked him for that and he reciprocated.
Based on this, I would use this number more for complaints, but I would use it with no issues.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call KFC
If you have time to do a bit of reading before you call KFC, we recommend you read over some of our problem-specific articles.
Yes, KFC does not offer a specific gluten-free menu. While some of their menu items may be naturally gluten-free, they are prepared in shared fryers, which means there is a risk of cross-contamination. KFC's fried chicken, coated with flour containing gluten, and their signature seasoned fries are not suitable for those with gluten sensitivities or celiac disease. However, KFC encourages customers to inform the staff about any dietary restrictions or allergies, as they may be able to suggest alternative options or accommodate specific requests. It's advised for individuals with gluten intolerances to exercise caution and consider other dining alternatives to ensure their safety and well-being.
Yes, KFC periodically has job openings available. We are continuously seeking passionate individuals to join our team and provide exceptional service to our customers. Whether you are looking for a full-time career or a part-time opportunity, KFC offers various positions including team members, cooks, cashiers, shift supervisors, and management roles. We value diversity and encourage everyone over the legal working age to apply, regardless of experience or background. To stay updated on job openings, please visit our official website or reach out to your local KFC restaurant directly. We look forward to welcoming enthusiastic individuals who share our dedication to delivering finger-licking good food and maintaining a lively customer experience.
Yes, KFC offers vegetarian and vegan options to cater to a diverse range of dietary preferences. For vegetarians, KFC provides menu items like the "Vegetarian Rice Box," consisting of flavorful rice, fresh lettuce, sweetcorn, and juicy vegan chicken pieces made from Quorn. Additionally, the KFC "Vegan Burger" features a deliciously seasoned vegan Quorn fillet, lettuce, and tangy vegan mayonnaise, all served in a soft bun. These savory plant-based alternatives at KFC allow vegetarians and vegans to enjoy a satisfying and delicious meal. Furthermore, KFC takes great care to minimize cross-contamination during preparation, ensuring the integrity of their vegetarian and vegan offerings.
Click the link above to get answers to just about any KFC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to KFC, and their purpose. Are any of these similar to the reason you are trying to call?
Refund request status: "I'm still waiting; they were supposed to refund my card."
- From a call lasting 13m 14s , Dec 3, 2024 8:42 PM
Order discrepancy issue: "I placed a pick-up order for 9:10 pm, but when I got there, the employees said they were closed."
- From a call lasting 13m 42s , Nov 28, 2024 2:28 AM
Complaint about chicken availability: "I have a continual problem... they're out original recipe."
- From a call lasting 6m 25s , Nov 26, 2024 11:46 PM
Information about why customers call KFC is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- KFC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is KFC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a KFC agent. This phone number is KFC's best phone number because 35,328 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5532 include Refund a Charge, Missing Delivery, Account Access, Problem With an Order, Make a Complaint and other customer service issues. The KFC call center that you call into has employees from Kentucky, Virginia, Oregon and is open 24 hours, 7 days according to customers. In total, KFC has 2 phone numbers. It's not always clear what is the best way to talk to KFC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for KFC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like KFC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.