How do I talk to a human at this Just Energy number?
A:Direct to human
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Just Energy Customer Service?
A:The average hold time is 23 minutes.The longest hold times are on Friday, and the shortest are on Thursday.
This is the #1 most popular Just Energy phone number out of 2. Click above to go back to the main customer service number and other contact information, including Just Energy email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Just Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Below are some clips we've found from Just Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Just Energy.
To continue in English, press one.
If you are calling about a commercial account, press three.
If you are calling about your thank you.
If you are calling to enroll in a new service, say new.
If you are Please say a date.
Please say a date like please say a date like May eighteenth twenty twenty two.
Please say a date, like May eighteenth twenty twenty two."
Excerpt from a call with Just Energy
Thursday, February 15, 2024 5:07 PM
The first phone menu
"Welcome to Just Energy.
To continue in English, press one.
If you are calling about a commercial account, press three."
Excerpt from a call with Just Energy
Wednesday, April 3, 2024 8:54 PM
What are the hours and when should I call?
Just Energy operates the call center for this 866-587-8674 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 192 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Just Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Just Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Just Energy is Sunday.The most busy day to call Just Energy is Friday. Again, this is based on a sample of 192 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Just Energy is Wednesday.
Why call this Just Energy number?
Below is a sample of recent calls to Just Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Paying a bill: I wanna pay my bill.
Taken from a call on Friday, January 31, 2025 4:44 PM
Check electric payment status: I just wanna make sure that it's not that.
Taken from a call on Wednesday, November 6, 2024 2:08 PM
Fraudulent account issue: I believe this is a fraudulent account issue I'm experiencing.
Taken from a call on Friday, October 18, 2024 4:41 PM
Inquire about balance: I want to know my total balance.
Taken from a call on Monday, September 30, 2024 5:13 PM
Clarification on switching benefits: I wanna know what happened with that there.
Taken from a call on Wednesday, September 25, 2024 3:18 PM
Inquiry about high bill: I thought I was gonna have a lower bill with y'all. I changed to y'all from Reliant, and I thought my bill was gonna be smaller.
Taken from a call on Tuesday, July 2, 2024 9:53 PM
Contacting Just Energy: Hi. I got a question with you guys. I can't reach anybody.
Taken from a call on Thursday, June 27, 2024 10:00 PM
Payment arrangement: Payment arrangement needed for my account.
Taken from a call on Friday, May 31, 2024 2:45 AM
Final payment inquiry: It's already canceled. I'm just trying to make the final payment.
Taken from a call on Wednesday, April 3, 2024 8:54 PM
Questioning billing discrepancy: I was calling because I switched to DISH Energy to save money, and I don't feel like I have.
Taken from a call on Wednesday, February 7, 2024 8:31 PM