How do I talk to a human at this Illinois Secretary of State number?
A:Direct to human
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-5pm EST.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Illinois Secretary of State Customer Service?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Friday.
This is the #1 most popular Illinois Secretary of State phone number out of 2. Click above to go back to the main customer service number and other contact information, including Illinois Secretary of State email addresses, twitter handles, and live chat options.
More Illinois Secretary of State Customer Phone Numbers
Mon-Fri 8am-5pm EST · Press 8 or stay on the line ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Illinois Secretary of State phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Below are some clips we've found from Illinois Secretary of State's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Illinois Secretary of State information line.
Please note that most services that are offered at the DMV are also available online at I l s o s dot gov.
If you are sixty five years of age or older and need a road test you can now visit our senior only locations in Bridgeview on Oquito Avenue, in Evanston, on Ridge Avenue, in Westchester on Roosevelt Road, and at the Calumet Park Township Center on Ashland Avenue.
For walk in services Monday through Friday from eight AM to four PM.
For assistance with appointments or for DMV locations, hours of operation, or facility related issues, press two.
Press three for assistance obtaining your online authorization PIN or vehicle renewal PIN."
Excerpt from a call with Illinois Secretary of State
Tuesday, January 30, 2024 6:58 PM
They may ask you to enter information with the dial pad
"Thank you for calling the Illinois Secretary of State's office led by Alexi Genulias.
Many services and answers to frequently asked questions were available online at I l s o s dot gov.
Our menu options have recently changed.
Please select from the following.
To schedule an appointment or for information on DMV locations and hours, press two.
For driver services, including license, ID, their for driver services, select from the following.
To verify your Illinois driver's license status, press one.
For traffic Welcome to the driver service auto attendant.
Please enter your nine digit Social secure"
Excerpt from a call with Illinois Secretary of State
Friday, January 31, 2025 3:14 PM
The first phone menu
"Thank you for calling the Illinois Secretary of State information line.
Please note that most services that are offered at the DMV are also available online at I l s o s dot gov.
Festivals.
For all appointment options or for DMV locations, or hours of operation, press two.
Press three for our driver's department menu, Press four for our vehicle's department menu.
Press five for all other departments or stay on the line, or press zero to repeat these options."
Excerpt from a call with Illinois Secretary of State
Wednesday, December 11, 2024 2:48 PM
After you press 2
"Press five for commercial and farm truck semi tractor trailers, and a portion truck and trailer plate questions.
Press six for electronic title registration and title process questions.
Press pound for the previous menu or press zero to repeat the options.
Press one to check the status of a vehicle sticker title, or license plate or to obtain registration I Press one for parking ticket questions.
Press one for driver Press one to check the status of a vehicle sticker title, or license plate, or to obtain registration ID and PIN number.
Press two for mandatory insurance, driver's license suspension, or SR twenty two insurance questions."
Excerpt from a call with Illinois Secretary of State
Thursday, September 12, 2024 2:34 PM
What are the hours and when should I call?
Illinois Secretary of State operates the call center for this 800-252-8980 phone number Mon-Fri 8am-5pm EST. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 692 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Illinois Secretary of State phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Illinois Secretary of State staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Illinois Secretary of State is Sunday.The most busy day to call Illinois Secretary of State is Monday. Again, this is based on a sample of 692 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Illinois Secretary of State is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Illinois Secretary of State staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Illinois Secretary of State number?
Below is a sample of recent calls to Illinois Secretary of State, and their purpose. Are any of these similar to the reason you are trying to call?
Questions about Real ID: I'm a bit confused about the requirements for obtaining a Real ID.
Taken from a call on Friday, April 18, 2025 5:50 PM
Pay for vehicle stickers: I wanna go ahead and pay for three vehicles for stickers.
Taken from a call on Thursday, October 31, 2024 7:45 PM
License endorsement inquiry: I want to know what endorsement did I have on my license?
Taken from a call on Wednesday, September 25, 2024 3:35 PM
ID name correction: She messed my ID up.
Taken from a call on Thursday, September 12, 2024 2:34 PM
License reinstatement assistance: I need help because I paid the reinstatement fee but my license is still showing as suspended.
Taken from a call on Friday, July 19, 2024 6:50 PM