How do I talk to a human at this HigherOne number?
A:Press 1 for English, must choose option 1-3, then don't press anything, just hold on the line until you are transferred.
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-11pm EST.The least busy day is Saturday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to HigherOne Customer Service?
A:The average hold time is 17 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
This is the #1 most popular HigherOne phone number out of 2. Click above to go back to the main customer service number and other contact information, including HigherOne email addresses, twitter handles, and live chat options.
Toll-free · 24 hours, 7 days · Direct to a human ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this HigherOne phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, must choose option 1-3, then don't press anything, just hold on the line until you are transferred.
Here is how our research team describes the way the HigherOne phone system greets you: Bank Mobile - For existing customer account holder, press 1. If you are not an existing account holder, press 2. If you are a merchant verifying a check, press 3.
Below are some clips we've found from HigherOne's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling BankMobile customer service.
To continue in English, press one.
Please don't hang up.
If you hang up, your call will go back to the end of the line.
Also, please consider using all the self help capabilities we offer on our mobile app and website.
Currently, we have higher than normal call volume.
Causing an increase in your hold time. Thank you for your patience.
Please note our menu options have changed. If you are an existing BankMobile checking or savings account holder, please press one.
If you are not an existing BankMobile check thank"
Excerpt from a call with HigherOne
Monday, April 1, 2024 8:40 AM
What are the hours and when should I call?
HigherOne operates the call center for this 855-327-9411 phone number Mon-Fri 8am-11pm EST. The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HigherOne phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HigherOne staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HigherOne is Saturday.The most busy day to call HigherOne is Tuesday. Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call HigherOne is Thursday.