This number connected me with Cisco Systems' technical support line. I was immediately greeted by a recording that presented a menu of my options. The menu was logical, easy to navigate and listed many of the common reasons someone might seek technical support. These include reporting a network emergency or filing a service request. It's also the line you can call to check on the status of a return or file a smart spares request. Third-party vendors and engineers may call this line for assistance with Cisco products, while consumers can call for support with cloud products. For all other types of assistance, press 0 to be connected with an agent immediately.
This call center provides service around the clock, which was very convenient for me. There's no way to request a callback or leave a message, but I didn't have to wait long to get assistance. To expedite the process, if you're calling to get support for a Cisco product or a billing issue, have your serial number or billing statement handy.
When I selected the option for miscellaneous assistance, I was put on hold for a short period of time. While I waited, a recording advised me that if I was already a registered user, I could open or update service request on Cisco's website. I waited only about 30 seconds to be connected with a representative. Mind you, I called during off hours, at around 10 p.m., and wait times may be a little longer during peak daytime hours.
The agent who answered my call had a pleasant tone. They were easy to understand and sounded local. When I asked some questions about Cisco's software and its built-in security, I got quick and clear answers. The agent I spoke to seemed well-informed about the company's products, their capabilities and their limitations. They were also able to elaborate about many of the technical terms that I needed clarification on.
I thought I'd ask about hardware products, and the same representative was happy to answer my questions. Their answers seemed natural and unscripted, and all my queries were addressed. The agent also informed me of some promotions I could be eligible for with a purchase. Ultimately, it took only about 5 minutes to get my questions answered thoroughly. The agent was able to clearly explain concepts I found difficult to grasp, and I came away from the call knowing more about the ins and outs of software security.