How do I talk to a human at this Anthem Blue Cross & Blue Shield number?
A:Press 1, then 0# when it asks for your member number and 0# when it asks for your date of birth
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Anthem Blue Cross & Blue Shield Customer Service?
A:The average hold time is 24 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.
This is the #1 most popular Anthem Blue Cross & Blue Shield phone number out of 6. Click above to go back to the main customer service number and other contact information, including Anthem Blue Cross & Blue Shield email addresses, twitter handles, and live chat options.
More Anthem Blue Cross & Blue Shield Customer Phone Numbers
Toll-free · 24 hours, 7 days · Ignore the prompts, just press 0. · Pharmacy-related questions - Please call the number on the back of your card. Please say or enter your member ID.
Toll-free · 24 hours, 7 days · This a help line for Anthem Medicare policies. To check the status of a policy, press 2 and then ###. Otherwise, you'll be bounced to voicemail. · To speak to a representative about medical health insurance plans in your area, press 1. For questions regarding your plan or claims assistance, press 2. To purchase an individual or family health plan and not a medical health insurance plan, press 3.
Toll-free · Mon-Fri 6:30am-5:30pm EST · Press 1 to continue in English. Say "Member" when asked who you are. Next, when asked for your "Member ID," press 0 (you will be asked 3 times, press 0 each time). When asked "What are you calling about," say "Representative." · To text instead of staying on the phone, press or say 1. If you stay on the line, say "member," "healthcare provider," or "broker."
Toll-free · 24 hours, 7 days · Ignore the prompts, just press 0. · To text instead of staying on the phone, press or say 1. Are you calling on behalf of a hospital, provider, or pharmacy? (Respond to the question.)
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Anthem Blue Cross & Blue Shield phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0# when it asks for your member number and 0# when it asks for your date of birth
Here is how our research team describes the way the Anthem Blue Cross & Blue Shield phone system greets you: Pharmacy-related questions - Please call the number on the back of your card. Please say or enter your member ID.
Below are some clips we've found from Anthem Blue Cross & Blue Shield's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one. Your call may be monitored or recorded for quality assurance.
Did you know you can get an electronic copy of your ID card and find doctors all from your smartphone?
Download our mobile app today to get started.
If you are calling with a pharmacy related question, please call the pharmacy member service number on the back of your ID card to be connected directly with a pharmacy member service associate.
To continue this call in English, press one.
Now tell me your member ID including any letters.
You can also enter it. And for any letters, press the corresponding key.
For example, for the letters a, b, or c, press"
Excerpt from a call with Anthem Blue Cross & Blue Shield
Tuesday, January 23, 2024 9:41 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one.
Your call may be monitored or recorded for quality assurance.
Did you know you can get an electronic copy of your ID card and find out all from your smartphone?
Download our mobile app today to get started.
If you are calling with a pharmacy related question, please call the pharmacy member service number on the back of your ID card to be connected directly with a member services associate.
To continue this call in English, press one.
Now tell me your member ID including any letters.
You can also enter it. And for any letters, press the corresponding key.
For example, for
Alright. To get you to the right representative, I just need to know what you're calling about."
Excerpt from a call with Anthem Blue Cross & Blue Shield
Monday, July 1, 2024 7:35 PM
The first phone menu
"Thank you for calling Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one Your call may be monitored or recorded for quality assurance.
Did you know you can get an electronic copy of your ID card and find doctors all from your smartphone?
Download our mobile app today to get started.
If you are calling with a pharmacy related question, please call the pharmacy member service number on the back of your ID card to be connected directly with a pharmacy member services associate.
To continue this call in English now tell me your member ID including any letters.
You can also enter it.
And for any letters, press the corresponding key.
For example, for the letters a, b, or c, press two."
Excerpt from a call with Anthem Blue Cross & Blue Shield
Thursday, January 2, 2025 3:40 PM
What are the hours and when should I call?
Anthem Blue Cross & Blue Shield operates the call center for this 800-280-7293 phone number 24 hours, 7 days. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 813 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Anthem Blue Cross & Blue Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Anthem Blue Cross & Blue Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Anthem Blue Cross & Blue Shield is Sunday.The most busy day to call Anthem Blue Cross & Blue Shield is Monday. Again, this is based on a sample of 813 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Anthem Blue Cross & Blue Shield is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Anthem Blue Cross & Blue Shield staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Anthem Blue Cross & Blue Shield number?
Below is a sample of recent calls to Anthem Blue Cross & Blue Shield, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: I'm wondering why I'm being billed another eight hundred fifty for that.
Taken from a call on Thursday, February 27, 2025 7:51 PM
Payment inquiry: I make a payment?
Taken from a call on Friday, February 14, 2025 1:24 PM
Confirming coverage details: I wanted to make sure that those confirmed and set on your end.
Taken from a call on Thursday, January 2, 2025 3:40 PM