A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to ADT Technical Support?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.
This is the #2 most popular ADT phone number out of 5. Click above to go back to the main customer service number and other contact information, including ADT email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Press 5 at the first menu, then press 5 again, press 5 again. · To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you're already a customer, press 4.
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
Toll-free · 24 hours, 7 days · Direct to a human · To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you are already a customer, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ADT phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the ADT phone system greets you: If your alarm is going off, press 1. For appointments or technical support, press 2. For billing or payments, press 3. For sales or upgrades, press 4. For customer support, press 5. If you are moving or want to cancel, press 6. To return to this menu at any time, press 9.
Below are some clips we've found from ADT's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to ADT.
This call may be retained and used by ADT and our third party providers to improve experience in accordance with our privacy policy at ADT dot com backslash privacy.
To start new ADT service for your home, press one."
Excerpt from a call with ADT
Tuesday, September 9, 2025 7:22 PM
What are the hours and when should I call?
ADT operates the call center for this 800-716-3640 phone number 24 hours, 7 days. The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 162 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ADT phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ADT staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ADT is Monday.The most busy day to call ADT is Tuesday. Again, this is based on a sample of 162 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call ADT is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ADT staffs the call center well on Monday.
Why call this ADT number?
Below is a sample of recent calls to ADT, and their purpose. Are any of these similar to the reason you are trying to call?
Technical support request: I set my alarm to stay, and it didn't record on my text message.
Taken from a call on Wednesday, September 17, 2025 2:38 PM
Alarm system issue: Hi. My alarm system, there's bunch of sensors It's it's offline.
Taken from a call on Tuesday, September 9, 2025 7:22 PM
Camera not recording: Look, my some of my entity nest cameras they're they're not recording, and there's no video history.
Taken from a call on Tuesday, September 2, 2025 8:17 AM
Camera installation issue: I want to upgrade the camera for the front of the house.
Taken from a call on Monday, August 11, 2025 1:21 PM
Technical support needed: I need to bypass the zone to set my alarm.
Taken from a call on Friday, July 18, 2025 2:09 AM