Toll-free·Calls Customer Service·Most popular Ulta Beauty number
Q:
How do I talk to a live human at Ulta Beauty?
A:Press 0
Q:
Does Ulta Beauty offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 7am-11pm CST.The least busy day is Tuesday, and the most busy day is Wednesday. Details
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Ulta Beauty phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Ulta Beauty phone system greets you: To talk via text, press 9. To enter your account phone number, press 1. For help with an order, press 2. For rewards credit card or to make a payment, press 3. To speak with a specialist, press 0 or remain on the line.
Below are some clips we've found from Ulta Beauty's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ulta Beauty guest services.
We are now closed. However, if you are on a mobile device and would like to text us press nine.
Our regular business hours are seven AM to eleven PM Central Standard Time, seven days a week.
You may reach us by visiting ulta dot com and clicking on contact us.
You'll find answers to frequently asked questions as well.
Thank you for being a valued guest of ours.
Please hold while we look up your ultimate rewards member ID."
Excerpt from a call with Ulta Beauty
Friday, January 26, 2024 11:07 AM
What are the hours and when should I call?
Ulta Beauty operates the call center for this 866-983-8582 phone number Mon-Sun 7am-11pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 247 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ulta Beauty phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ulta Beauty staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ulta Beauty is Tuesday.The most busy day to call is Wednesday, which averages 74% more phone calls by comparison.Again, this is based on a sample of 247 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call Ulta Beauty
In summation, the best day to call Ulta Beauty is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ulta Beauty staffs the call center well on Tuesday.
Why Customers Call Ulta Beauty
If you have time to do a bit of reading before you call Ulta Beauty, we recommend you read over some of our problem-specific articles.
Ulta Beauty store hours may differ between locations, so it is best to check with your local store for precise hours. Generally, Ulta Beauty operates during regular business hours, including weekdays, weekends, and holidays. Many Ulta Beauty stores open around 10 am and close around 9 pm Monday through Saturday, with slightly reduced hours on Sundays. However, it is important to note that these hours can vary depending on the store's location and specific circumstances. Ulta Beauty's website provides an option to find and contact nearby stores, allowing you to easily inquire about their hours of operation.
Ulta Beauty offers a flexible return policy that aims to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the item(s) within 60 days of the purchase date for a full refund. The refund will be issued in the original form of payment, and if you used a credit/debit card, please bring it along. For online purchases, returns can be made by mail or at any Ulta store. All returned items must be unused, in their original packaging, and accompanied by the receipt or purchase confirmation email. However, certain products like gift cards, opened cosmetics, and clearance items are final sale and not eligible for return. Ulta strives to make the return process hassle-free and provides excellent customer service to address any concerns or issues.
Yes, Ulta Beauty does offer free shipping on orders above $50. Customers can enjoy the convenience of having their beauty products delivered right to their doorstep without any additional cost. However, if the order total falls below $50, standard shipping fees will be applied. Ulta Beauty also offers expedited shipping options for those who need their items delivered faster, but additional fees may apply. It is important to note that free shipping promotions may occasionally be available, and customers should keep an eye out for any ongoing offers or special discounts. Overall, Ulta Beauty strives to provide a seamless shopping experience with various shipping options to meet customers' needs.
Click the link above to get answers to just about any Ulta Beauty customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ulta Beauty, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with lost eGift card: "I received an Ulta eGift card but lost the text with the barcode, can you help me retrieve it from my email?"
- From a call lasting 7m 30s , Apr 21, 2024 11:02 PM
Coupon application issue: "It's only taking up the twenty percent online I don't know how to get my other coupon discounts applied."
- From a call lasting 5m 5s , Apr 1, 2024 4:00 PM
Payment inquiry: "I received a text message saying I didn't pay my Ulta bill, but I did."
- From a call lasting 9m 25s , Mar 21, 2024 12:34 AM
Damaged item received: "Received leaking product, lost half the liquid, need assistance."
- From a call lasting 7m 55s , Feb 18, 2024 8:18 PM
Order status inquiry: "I placed an order with premium shipping, wondering when it will arrive."
- From a call lasting 7m 49s , Feb 8, 2024 8:12 PM
Assistance with tracking orders: "I placed two orders the other day, and I'm trying to track them, but the website isn't showing them with my email and password."
- From a call lasting 16m 55s , Jan 26, 2024 3:34 PM
Order not received: "I paid for my order but never received it or got a refund."
- From a call lasting 3m 10s , Jan 3, 2024 11:22 PM
More Ulta Beauty Customer Service Contacts
There are of course other ways to contact Ulta Beauty customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ulta Beauty provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Ulta Beauty customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ulta Beauty's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ulta Beauty agent. This phone number is Ulta Beauty's best phone number because 8,088 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-983-8582 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ulta Beauty first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Ulta Beauty has 1 phone number. It's not always clear what is the best way to talk to Ulta Beauty representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ulta Beauty. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ulta Beauty. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.