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smarTours Customer FAQ

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What is smarTours's Phone Number?

The question we are asked most often is about how to talk to smarTours customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Tour Information

What types of tours does SmarTours offer?

SmarTours provides a variety of tours that cater to different interests, including international trips to popular locations in...
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What is included in the price of a SmarTours package?

A smarTours package usually covers round-trip airfare, accommodations in quality hotels, ground transportation, daily...
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Are there any age restrictions for SmarTours tours?

SmarTours welcomes travelers of all ages, but age restrictions can vary by destination and tour type. Active itineraries may...
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Are meals included in SmarTours tours?

The inclusion of meals varies by tour with some offering daily breakfast, while others may include lunch and dinner. It is...
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Are transportation and transfers included in SmarTours tours?

SmarTours typically includes transportation and transfers in its tour packages, which enhances convenience for travelers. This...
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Booking and Reservations

How can I make a reservation for a SmarTours trip?

To reserve a SmarTours trip, one can visit their official website to view travel packages and details. Reservations can be made...
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What is the deposit requirement to secure a tour with SmarTours?

The deposit needed to confirm a tour with SmarTours depends on the tour itself, often being a non-refundable amount or a...
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What happens if I need to cancel my SmarTours booking?

If a customer must cancel their SmarTours booking, they should be aware of potential fees based on when they cancel relative to...
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How can I check the status of my SmarTours booking?

To verify a SmarTours booking status, customers can use the SmarTours website, where they can find a tool for managing bookings...
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What happens if my SmarTours tour is canceled?

In case of a cancellation of a SmarTours tour, they will promptly notify affected travelers and usually offer options like...
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Customization and Feedback

Can I customize my SmarTours itinerary?

SmarTours usually provides pre-designed itineraries but may allow some customization based on the travel package and...
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How can I leave feedback about my SmarTours experience?

You can provide feedback on your smarTours experience through their official website, where options for submitting comments and...
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Preparation and Safety

What should I pack for a SmarTours tour?

Packing for a SmarTours trip varies based on destination and season. Key items include climate-appropriate clothing,...
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What safety measures does SmarTours have in place?

SmarTours prioritizes traveler safety through the use of knowledgeable local guides, ongoing destination assessments, adherence...
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Travel Requirements

Is travel insurance recommended for SmarTours trips?

Travel insurance is typically recommended for smarTours trips to provide coverage for unexpected incidents like cancellations...
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Do I need a visa for the countries visited on my SmarTours trip?

Visa requirements for countries on a smarTours trip vary depending on the traveler's nationality and destinations. Some...
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