What should I do if my internet connection is slow?

If a user is experiencing a slow internet connection with iiNet, there are several steps that can be taken to troubleshoot the issue. First, it might be helpful to check the type of internet plan the user has to ensure it meets their needs. Some plans are designed for lighter usage while others can handle heavier demands like streaming or gaming. Next, users should perform a speed test to determine their current internet speed. This can provide valuable information about whether the connection is operating as expected. If the speed is significantly lower than what is promised in the plan, it may indicate a problem. Checking the router and modem is also advisable. Users can try rebooting these devices by unplugging them for a minute and then plugging them back in. Additionally, ensuring that the router firmware is up to date can help improve performance. Wi-Fi interference can often slow down connections, so if using Wi-Fi, it might be beneficial to move closer to the router or to use a wired connection via Ethernet, which often provides a more stable and faster connection. Lastly, it is wise to disconnect any unnecessary devices that may be consuming bandwidth. If the issue persists, users might find the support resources on the iiNet website useful for further guidance. This may help in resolving the situation more effectively.