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Zoostores.com Customer FAQ

Top Answers & How-to Guides

What is Zoostores.com's Phone Number?

The question we are asked most often is about how to talk to Zoostores.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Zoostores.com Customer Questions

Help me with my Zoostores.com customer service issue

Order Management

How can I track my order?

Tracking orders from Zoostores.com is easy. Customers receive a confirmation email with an order number and tracking...
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Can I return my order if I am not satisfied?

Zoostores.com generally allows returns for unsatisfactory purchases, but specific guidelines can vary by product. Returns...
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How long does it take to process and ship an order?

Zoostores.com typically processes orders within one to three business days. Shipping times depend on the chosen method, with...
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What is your return policy?

Zoostores.com has a return policy that allows items to be returned within thirty days, provided they are in original condition...
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What is your cancellation policy?

Zoostores.com offers a detailed cancellation policy that allows customers to cancel orders within a certain timeframe, which...
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Customer Engagement

How do I sign up for the newsletter?

To subscribe to Zoostores.com’s newsletter, visit their homepage to locate the subscription area, enter your email and basic...
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What is your warranty policy?

Zoostores.com has a warranty policy that varies by product, often including a manufacturer's warranty for defects under normal...
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Do you offer gift wrapping options?

Zoostores.com does not clearly specify if they offer gift wrapping, but many online retailers do. It is helpful to check...
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Shipping Information

What payment methods are accepted?

Zoostores.com accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and...
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Do you offer international shipping?

Zoostores.com primarily serves customers in the United States but may offer shipping to some international locations. Customers...
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Promotions and Discounts

Do you offer discounts for bulk orders?

Zoostores.com does offer bulk order options and frequently provides discounts for larger purchases, which can benefit customers...
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Can I apply coupons or promo codes to my order?

Zoostores.com allows the use of coupons and promo codes during checkout in a designated field. Ensure codes are entered exactly...
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