Updated September 14, 2025

Ziamond.com Customer FAQ

Recent Ziamond.com Customer Questions

Help me with my Ziamond.com customer service issue

Ordering Information

How can I place an order?

To order from Ziamond.com, browse the website's jewelry collection, select your desired item along with any options and...

Can I track my order?

Ziamond.com provides customers with several methods to track their orders, including confirmation emails with shipping details...

Can I cancel or modify my order?

Ziamond.com has particular guidelines for cancelling or altering orders, which may depend on the order's stage. Prompt action...

Do you offer a guarantee on your products?

Ziamond.com does offer a guarantee on its products, emphasizing customer satisfaction and quality, which typically covers...

What is your return policy?

Ziamond.com offers a customer-friendly return policy allowing returns of unworn items within a typically thirty-day period....

Do you offer international shipping?

Ziamond.com offers international shipping for customers outside the United States, ensuring safe and timely delivery. Shipping...

What payment methods do you accept?

Ziamond.com generally accepts major credit cards, like Visa and MasterCard, as well as PayPal and potential financing options....

Do you offer engraving services?

Ziamond.com offers fine jewelry, including engagement rings, and may provide engraving services for personalization. However,...

Do you have a size guide for rings?

Ziamond.com offers a detailed ring size guide to help customers accurately determine their size. It includes various methods...

How can I care for my jewelry from Ziamond.com?

To keep Ziamond jewelry looking its best, store it in a cool, dry place and clean it with a mild soap solution and soft...

Can I customize my jewelry?

Ziamond.com presents a wonderful selection of customizable jewelry, allowing customers to tailor pieces to their personal...

Are the stones on Ziamond.com real diamonds?

Ziamond.com offers high-quality simulated diamonds instead of natural ones. These stones are designed to mimic the beauty and...

What is the quality of your jewelry?

Ziamond.com is recognized for its high-quality simulated diamonds and jewelry, crafted with care using advanced technology....

What types of jewelry does Ziamond.com offer?

Ziamond.com offers a diverse range of jewelry, including beautiful engagement rings, wedding bands, and fashion pieces like...

Can I request a specific design?

Ziamond.com offers a range of customizable jewelry designs, including engagement rings. While they typically provide existing...

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