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Zales.com Customer FAQ

Top Answers & How-to Guides

What is Zales.com's Phone Number?

The question we are asked most often is about how to talk to Zales.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Zales.com Customer Questions

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Order Tracking and Shipping

How can I track my order?

To track an order from Zales.com, customers receive a confirmation email with a tracking number after placing an order. They...
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Do you offer free shipping?

Zales.com provides free shipping on selected orders, generally requiring a minimum purchase or during promotions. For the...
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Do you offer international shipping?

Zales.com mainly serves customers in the United States and does not provide direct international shipping to many countries....
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Returns and Repairs

What is your return policy?

Zales.com provides a customer-friendly return policy allowing online purchases to be returned within thirty days for a full...
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Do you offer maintenance services for jewelry?

Zales.com does provide maintenance services for jewelry, including cleaning, polishing, inspections, and repairs like resizing....
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What should I do if I receive a damaged or incorrect item?

If someone receives an incorrect or damaged item from Zales.com, they should first assess the issue and keep all packaging for...
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Payment and Financing

What payment methods do you accept?

Zales.com accepts numerous payment options including major credit cards like Visa, MasterCard, American Express, and Discover....
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What is the Zales credit card and how does it work?

The Zales credit card is a financing option for purchases at Zales and its affiliated stores, providing flexible payment plans...
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Can I purchase a gift card online?

Yes, Zales provides an online option for purchasing gift cards, allowing customers to select the amount and design. Gift cards...
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Jewelry Customization and Care

What is the Zales Lifetime Diamond Commitment?

Zales' Lifetime Diamond Commitment is a program that assures customers about their diamond purchase. It offers services like...
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Can I customize a piece of jewelry?

Zales.com provides options for customizing jewelry, allowing individuals to personalize items like engagement rings and...
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Do you offer resizing services for rings?

Zales.com provides resizing services for rings to accommodate changes in finger size or for a better fit. The resizing depends...
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What are the different diamond cuts available?

Zales.com features a wide variety of diamond cuts, each with unique traits affecting brilliance and appearance. Popular options...
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How can I care for my jewelry to keep it looking new?

To keep jewelry looking new, proper care is crucial, including correct storage, cleaning, and protection. Store pieces...
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We look to the Zales.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zales.com issues reported to GetHuman
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