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Zales.com Customer FAQ

Top Answers & How-to Guides

What is Zales.com's Phone Number?

The question we are asked most often is about how to talk to Zales.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the different diamond cuts available?

At Zales.com, we offer a wide range of exquisite diamond cuts to suit every individual's style and preference. Our collection includes...
Ask any question you have about Zales.com customer service, get an answer now.
Contact Zales.com customer service

Order Tracking

How can I track my order?

After placing an order on Zales.com, you can easily track its status by logging into your account and navigating to the "Order Status"...
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Shipping

Do you offer free shipping?

Yes, Zales.com offers free shipping on all orders. Whether you're purchasing a stunning piece of jewelry or a special gift, you can...
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Do you offer international shipping?

Yes, Zales.com offers international shipping for select countries. However, the availability of international shipping is subject to...
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Returns

What is your return policy?

Our return policy at Zales.com is designed to ensure customer satisfaction. We accept returns within 60 days of purchase, provided...
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Payment Methods

What payment methods do you accept?

At Zales.com, we accept various payment methods to ensure a convenient and seamless shopping experience. You can make payments using...
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Lifetime Diamond Guarantee

What is the Zales Lifetime Diamond Commitment?

The Zales Lifetime Diamond Commitment is a program that ensures the quality and value of your diamond jewelry throughout its lifetime....
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Customization

Can I customize a piece of jewelry?

Yes, at Zales.com, you can customize a piece of jewelry to make it truly unique. Our customization options allow you to personalize...
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Ring Resizing

Do you offer resizing services for rings?

Yes, Zales offers resizing services for rings. We understand that finding the perfect fit for your ring is important, and our expert...
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Credit Card

What is the Zales credit card and how does it work?

The Zales credit card is a form of payment offered by Zales, a renowned jewelry retailer. It allows customers to make purchases either...
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Gift Cards

Can I purchase a gift card online?

Yes, you can conveniently purchase a gift card online at Zales.com. Our user-friendly website allows you to browse and select from...
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Diamond Cuts

What are the different diamond cuts available?

At Zales.com, we offer a wide range of exquisite diamond cuts to suit every individual's style and preference. Our collection includes...
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Help me with my Zales.com customer service issue

Ask any question you have about Zales.com customer service. We will do our best to get you answers right away.
We look to the Zales.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zales.com issues reported to GetHuman
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