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YourMechanic Customer FAQ

Top Answers & How-to Guides

What is YourMechanic's Phone Number?

The question we are asked most often is about how to talk to YourMechanic customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent YourMechanic Customer Questions

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Scheduling and Appointments

Can I reschedule or cancel my appointment?

You can indeed reschedule or cancel your appointment through YourMechanic. By accessing your account on their website or app,...
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Can I track the arrival time of my mechanic?

YourMechanic offers features that allow customers to receive notifications about their mechanic's estimated arrival times....
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How do I schedule a visit from a mechanic?

To schedule a mechanic visit with YourMechanic, start on the website or app, input your vehicle details, select the needed...
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What should I do if my mechanic is late?

If a mechanic is late, it is best to stay calm and wait a short while. After that, try contacting them to check on their...
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Services Offered

Are there any additional fees I should be aware of?

YourMechanic usually provides clear pricing for services, but there may be extra fees for travel, certain repairs, and...
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What services does YourMechanic provide?

YourMechanic provides a variety of automotive services, including oil changes, brake repairs, battery replacements, engine...
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What types of vehicles does YourMechanic service?

YourMechanic services a broad range of vehicles, including cars, trucks, and SUVs, covering both domestic and foreign brands....
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Do you provide parts and labor estimates?

YourMechanic does not directly provide estimates for parts and labor but allows users to check costs on their website by...
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Pricing and Payment

What payment methods are accepted by YourMechanic?

YourMechanic accepts various payment methods to accommodate customer preferences, including major credit cards like Visa,...
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What happens if the service does not resolve my issue?

If a service by YourMechanic does not fix your issue, it is advised to first talk to the mechanic for further insights. If...
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How are quotes generated for repairs?

Quotes for repairs at YourMechanic are based on factors like the services needed, vehicle make and model, location, and...
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Is there a warranty on the services provided?

YourMechanic typically offers a limited warranty on services provided, covering parts and labor for issues arising soon after...
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Mechanic Qualifications

How does YourMechanic ensure quality service?

YourMechanic prioritizes high-quality service through rigorous vetting of mechanics, including background checks and skills...
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Can I choose a specific mechanic for my service?

YourMechanic does not allow customers to select a specific mechanic, but they match users with qualified mechanics based on...
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Are the mechanics certified and insured?

YourMechanic collaborates with mechanics who generally hold certifications from recognized automotive organizations, such as...
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We look to the YourMechanic issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
YourMechanic issues reported to GetHuman
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