What is your return policy?

Xheli.com has a return policy that is designed to accommodate customers who may need to return items for various reasons. Generally, the return policy states that customers can return products within a specified period, often thirty days from the date of purchase. This allows ample time for customers to evaluate their purchased items and determine if they meet their expectations. To be eligible for a return, products typically need to be in their original condition, unused, and in their original packaging. It is often recommended that customers retain all original packaging materials to facilitate the return process. If the item has been opened or used, the return policy may be more restrictive, and customers should carefully review the specific conditions laid out by Xheli.com regarding such products. In cases where items are returned due to defects or errors on the part of Xheli.com, the company usually covers return shipping costs. However, if the return is due to buyer's remorse or a change of mind, the customer may be responsible for the return shipping fees. It is important for customers to check the original purchase confirmation or the current website for any specific instructions regarding returns, as these can vary depending on the item. Refunds are generally processed back to the original payment method used during the purchase. Customers may find that it takes several business days for refunds to reflect in their accounts after the return has been processed. For the most accurate and detailed information, it is advisable to visit the current return policy page on the Xheli.com website or look for any updates or specific guidelines that may apply to your situation. This ensures clarity and helps customers navigate the return process smoothly.