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Woolworths (Australia) Customer FAQ

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What is Woolworths (Australia)'s Phone Number?

The question we are asked most often is about how to talk to Woolworths (Australia) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Woolworths (Australia) Customer Questions

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Products and Services

What types of products do you offer in-store?

Woolworths provides an extensive range of products in-store, featuring fresh produce, meats, dairy, bakery items, pantry...
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Are there any discounts for bulk buying?

Woolworths Australia occasionally offers discounts for bulk purchases on certain items, particularly pantry staples and...
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Do you have a fresh produce guarantee?

Woolworths Supermarket offers a freshness guarantee for their produce. If customers are unsatisfied with their fresh items,...
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Payment and Coupons

What payment methods do you accept?

Woolworths Australia accepts various payment methods, including credit and debit cards like Visa, Mastercard, and American...
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Can I use coupons while shopping?

Woolworths Australia allows the use of certain coupons, including manufacturer and digital ones. Customers should verify coupon...
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Are there any loyalty programs available?

Woolworths Australia features the Woolworths Rewards program, which enables customers to earn points on their purchases at...
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Returns and Refunds

What should I do if I find a product with a damaged price tag?

If a product has a damaged price tag at Woolworths, a customer should confirm the price at self-checkout or ask a store...
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Can I get a refund for expired products?

Woolworths Australia allows refunds for expired products, whether purchased in-store or online. Customers should return expired...
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What is your return policy?

Woolworths Australia's return policy allows customers to return unsatisfactory items for a refund or replacement within a...
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Online Shopping

How do I track my online order?

To track an online order with Woolworths, customers should visit the website and find the order tracking area. After placing an...
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Do you offer home delivery?

Woolworths Australia offers home delivery services for a range of products, including fresh food and household items, with...
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Do you have an online shopping option?

Woolworths offers an online shopping service where customers can select various products, including groceries and household...
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Store Information

What should I do if a product is out of stock?

If a product is unavailable at Woolworths, customers can check the website or app for updates, set notifications for restocks,...
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How do I find store locations?

To locate Woolworths stores, customers can use the store locator on the Woolworths Australia website, entering their postcode...
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What are your store hours?

Store hours at Woolworths vary by location, typically ranging from around 7 AM to 10 PM daily. Specific hours and possible...
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