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Wirefly Customer FAQ

Top Answers & How-to Guides

How do I Contact Wirefly Customer Service?

The question we are asked most often is about how to talk to Wirefly customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if there is an issue with the phone I purchased through Wirefly after the return period?

If you encounter an issue with the phone you purchased from Wirefly after the return period, we offer assistance through our warranty...
Ask any question you have about Wirefly customer service, get an answer now.
Contact Wirefly customer service

Order Tracking

How do I track my order status?

You can track your order status by logging into your account on the Wirefly website and navigating to the "Order Status" section. Here,...
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About Wirefly

What is Wirefly?

Wirefly is a trusted online retailer and comparison website that specializes in wireless products and services. As an authorized dealer...
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Number Porting

Can I keep my current phone number when switching to a new carrier through Wirefly?

Yes, you can keep your current phone number when switching to a new carrier through Wirefly. Wirefly offers number portability, a service...
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Purchase Requirements

What are the requirements to purchase a phone through Wirefly?

To purchase a phone through Wirefly, there are a few requirements. First, you must be a U.S. citizen or legal resident with a valid...
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Return Policy

What is the return policy for phones purchased through Wirefly?

Wirefly has a hassle-free 14-day return policy for phones purchased through their website. Customers have the option to return or exchange...
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Can I return a phone and get a refund if I am not satisfied with my purchase?

Yes, if you are not satisfied with your purchase, you can return the phone and receive a refund. Wirefly offers a 30-day return policy...
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Discounts and Promotions

Are there any discounts or promotions available on Wirefly?

Yes, Wirefly offers various discounts and promotions to help customers save on their purchases. These deals can include discounted...
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Payment Methods

What payment methods does Wirefly accept?

Wirefly accepts multiple payment methods to ensure a hassle-free shopping experience for its customers. We offer the convenience of...
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Shipping Time

How long does shipping take for orders placed on Wirefly?

Shipping times for orders placed on Wirefly may vary depending on the destination and shipping method selected. We strive to process...
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Warranty

Is there any warranty provided for the phones purchased through Wirefly?

Yes, Wirefly provides a warranty for the phones purchased through their platform. The duration and coverage of the warranty depend...
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Post-Return Issues

What happens if there is an issue with the phone I purchased through Wirefly after the return period?

If you encounter an issue with the phone you purchased from Wirefly after the return period, we offer assistance through our warranty...
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Help me with my Wirefly customer service issue

Ask any question you have about Wirefly customer service. We will do our best to get you answers right away.
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