If you have a Webull account and discovered that it shows the wrong balance, there are a few things you can do. The first should be to ask a Webull representative to investigate. If you are not satisfied with that investigation, you can file a complain with FINRA and/or with the SEC.
If you just logged into your Webull account and found that it's showing the wrong balance, you are probably rather upset, and understandably so. Read this article to find out what you should do to rectify the situation.
There are multiple perfectly innocent reasons why your account balance could be off. If Webull is in the middle of updating some of its software, for example, client balances can temporarily read wrong. It's a problem that will correct itself when the update is complete.
So the first thing to do is ask a Webull customer service representative what's going on. The representative will start an investigation and will most likely find out what the problem is pretty quickly and get it resolved. You can reach one by email, phone or on the help forum.
If you are unsatisfied with the results of Webull's investigation, you can always file a complaint with FINRA, the Financial INdustry Regulatory Authority. This is a private self-regulatory organization for the securities industry. To do that, follow these instructions:
You can also file a complaint with the U.S. Securities and Exchange Commission, or SEC, which is the federal agency which oversees the securities industry. Just follow these instructions:
GetHuman has been working for over 10 years on sourcing information about big organizations like WeBull in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My WeBull Account Has the Wrong Balance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.