How Do I Recover a Hacked WeBull Account?

A hacked WeBull account can be stressful, but you can take immediate steps to recover your account and make it more secure. Make sure your email address associated with your account has not been compromised by checking the "sent" and "deleted" email messages as well as any notifications received. Try to recover your WeBull password, or call customer support if hackers have changed your password and recovery email.

Jun 5, 2023

If your WeBull account has been compromised by hackers, what can you do to prevent further loss and recover your account? You can get more information on accounts and security features by calling WeBull customer support, and below are the things you need to do to recover your hacked account.

Steps For Recovering Your Hacked WeBull Account

When you need to recover your hacked WeBull account, do the following:

  1. Check your email address associated with your account for suspicious activity. Make sure you change your email account password, look at the "sent" and "deleted" email folders for suspicious activity, and add two-factor authorization to your email account.
  2. Look for an email showing your password, recovery email or recovery phone number have been changed.
  3. Go to the login page for WeBull and click "Forgot Password."
  4. Enter the email address associated with your account and click "Continue."
  5. Go to your inbox and click the password recovery link for your WeBull account.
  6. Set up a hard-to-guess password that exceeds the minimum requirements for a WeBull password.
  7. Log into your WeBull account using your new password so you can add security features to your account such as two-factor authorization or identification or biometrics.

Recover Your Hacked Account When Hackers Have Changed Your Password and Email

If recovering your password doesn't work because hackers have changed the recovery email address as well, take these steps:

  1. Open the WeBull website and click "Help" at the top of the page.
  2. Scroll to the bottom of the page and click the email address under "Contact Us."
  3. In the body of the email, include as much detail as possible such as date/time you discovered the hacked account, last authorized transaction made by you, and any additional information that can help with recovering the account. Include screenshots when available.
  4. Select "Send" and monitor your email for a reply and further instructions.

You can also call WeBull investor support and choose option number two to help with account recovery when hackers have changed both your email address and password.

Account Recover Tips

Below are some tips for making account recover easier:

  • Search your devices for malware or reset the device.
  • Try to send your email from the same IP address you typically use to do transactions, and make sure you use the email address you had attached to your account.
  • Utilize social media when appropriate to notify WeBull that you are having an issue. Be advised, you cannot resolve the matter over social media, but can be directed to the appropriate department for assistance.
  • If you are the victim of identify fraud, contact law enforcement immediately to make a report. This will help with the account recovery process, and can help you avoid a negative impact to your credit report if hackers open credit accounts in your name as well as hacking your investment account.

When an account is hacked, it is a stressful time, but taking immediate action can help secure assets and alleviate some stress. For more information or assistance, call WeBull customer support.

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