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VisionDirect.com Customer FAQ

Top Answers & How-to Guides

What is VisionDirect.com's Phone Number?

The question we are asked most often is about how to talk to VisionDirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent VisionDirect.com Customer Questions

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Shipping Information

How long does it take to receive my order?

Delivery times from VisionDirect.com can vary based on shipping choices and stock status. Standard shipping typically takes...
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Do you offer international shipping?

VisionDirect.com provides international shipping to help customers globally access their products. However, eligible countries...
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Can I track my order?

Yes, VisionDirect.com enables order tracking. After shipping, a tracking number and instructions will be sent via email....
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What are the available shipping options?

VisionDirect.com provides a range of shipping options, including standard, expedited, and express shipping, catering to...
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What is the procedure for reporting a lost package?

To report a lost package with VisionDirect.com, first check the order status and tracking details. If the package shows as...
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Returns and Refunds

What is your return policy?

VisionDirect.com has a customer-friendly return policy that allows returns within about thirty days of delivery, provided items...
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Do you offer a satisfaction guarantee?

VisionDirect.com prioritizes customer satisfaction and generally offers a satisfaction guarantee, allowing returns or exchanges...
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Payments and Discounts

What payment methods do you accept?

VisionDirect.com provides a range of payment options for customer convenience, usually including major credit cards like Visa...
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Do you have any discounts or promotions?

VisionDirect.com regularly has various discounts and promotions, which can include seasonal deals, special offers for new...
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Are there special offers for first-time customers?

VisionDirect.com often has special promotions and discounts for first-time customers, such as free shipping or other...
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Order Management

Can I order multiple prescriptions in one order?

VisionDirect.com permits multiple prescriptions in a single order as long as they are for different eyewear items. Customers...
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Can I order glasses without a prescription?

To order glasses from VisionDirect.com, a valid prescription is typically needed for lenses that correct vision. However,...
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Can I adjust my order after it has been placed?

Once an order is placed on VisionDirect.com, adjustments are usually limited due to quick order processing. If changes are...
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What if I receive the wrong item in my order?

If a customer receives the wrong item from VisionDirect.com, they should first verify their order against what was received....
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Contact Lens Care

What should I do if my prescription has changed?

When your prescription changes, it is crucial to update your eyewear for better vision. First, have your prescription reapplied...
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What are the care instructions for contact lenses?

Taking care of contact lenses is essential for eye health. Users should wash their hands before handling lenses, follow eye...
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How often should I replace my contact lenses?

The replacement schedule for contact lenses varies by type; daily disposables are single-use, bi-weekly lenses last two weeks,...
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