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Videotron Customer FAQ

Top Answers & How-to Guides

What is Videotron's Phone Number?

The question we are asked most often is about how to talk to Videotron customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up my Videotron account?

To establish a Videotron account, visit their website, find the account creation section, and select "Sign Up" or "Create an...

How can I check my usage data for Videotron services?

Customers can view their usage data for Videotron services by logging into "Mon Espace Client" or the Videotron mobile app....
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Recent Videotron Customer Questions

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Service Offerings

What types of services does Videotron offer?

Videotron offers a wide array of telecommunications services including high-speed internet with various plans, cable television...
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What are the different internet plans available at Videotron?

Videotron provides various internet plans to meet diverse user needs, from basic options for light browsing to higher-speed...
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Does Videotron offer discounts for bundles?

Videotron provides bundle discounts that combine services like Internet, television, and mobile, allowing for savings compared...
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Account Management

How do I set up my Videotron account?

To establish a Videotron account, visit their website, find the account creation section, and select "Sign Up" or "Create an...
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How can I check my usage data for Videotron services?

Customers can view their usage data for Videotron services by logging into "Mon Espace Client" or the Videotron mobile app....
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How can I pay my Videotron bill?

Videotron provides various ways for customers to pay their bills, including online payments through their website or mobile...
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How can I transfer my service to a new address?

To transfer service to a new address with Videotron, first verify that the new location is serviceable using their website....
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Technical Support

How can I troubleshoot my Videotron internet connection?

To troubleshoot issues with a Videotron Internet connection, users can check modem and router status, restart devices, verify...
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What should I do if I experience technical issues?

Customers experiencing technical issues with Videotron services should first check the service status on the company’s website,...
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Does Videotron provide a mobile app for managing my account?

Videotron has a mobile app that allows customers to manage their accounts easily, view details, monitor usage, and pay bills....
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Service Changes

Is there a fee for cancelling my Videotron service?

Videotron may charge a fee for cancelling services if done before the end of a contract, especially for promotional or bundled...
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How do I upgrade or downgrade my service plan?

To upgrade or downgrade a Videotron service plan, customers should visit the official website and log into their account. In...
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Promotions and Fees

What promotions does Videotron currently have?

Videotron frequently has various promotions such as service discounts, bundle offerings, and special deals for new users. For...
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Are there equipment rental fees with Videotron services?

Videotron has rental fees for equipment related to services, such as modems, routers, and set-top boxes. These fees vary based...
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What is Videotron's policy on data caps?

Videotron's data cap policy varies by internet plan. Most residential options have set data limits, leading to reduced speeds...
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We look to the Videotron issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Videotron issues reported to GetHuman
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