What support options are available for businesses using VMware?

VMware offers a variety of support options tailored to meet the needs of businesses that utilize their products and solutions. Businesses can choose from several tiers of support, typically categorized into Basic Support, Production Support, and Premier Support. Each tier provides varying levels of service, response times, and assistance, allowing businesses to select the option that best aligns with their operational requirements and budget. Basic Support is designed for businesses that require access to VMware documentation, knowledge base articles, and community forums. This tier provides software updates and patches but offers limited direct assistance. Production Support focuses on businesses that depend on VMware products for critical operations. It provides timely assistance, typically including quicker response times, access to VMware's technical support team, and support for non-production systems as well. This tier also includes more comprehensive services such as assistance during upgrades and troubleshooting. Premier Support is tailored for enterprises that require the highest level of service. This option offers a dedicated technical account manager, faster response times, and proactive support features. These customers benefit from personalized guidance and consultation based on their specific infrastructure and business objectives. Additionally, VMware provides specialized support services that cover specific products, solutions, or environments, such as VMware Cloud or VMware Tanzu. These options ensure businesses can receive expert assistance relevant to their unique setups. Moreover, businesses may access VMware training and certification programs, which can help teams enhance their skills and knowledge regarding VMware products. For the most accurate and detailed information regarding the range of support options available, one might consider visiting the VMware website. There, one can find up-to-date details and any changes to their support offerings.