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What is the return policy for scooters?

Asked 2 years ago
The return policy for scooters at Urbanscooters.com typically allows customers to return products within a specified period after purchase, generally around thirty days, as long as the items are in new and unused condition. It is important for customers to retain the original packaging and all parts while considering a return. If a scooter was delivered with any defects or errors, it is strongly encouraged to report this promptly to ensure a smoother return process. Upon initiating a return, customers may need to follow specific steps as outlined on the Urbanscooters.com website. This might involve filling out a return authorization form, which helps streamline the return experience. Once the return is received and processed, customers usually receive a refund to their original payment method, though processing times may vary. Additionally, it is important to note that shipping fees for returns may not be refundable. Therefore, customers should evaluate their decision before finalizing their purchase. In some cases, restocking fees may apply. Customers are encouraged to read the return policy in detail on the Urbanscooters.com website to stay informed about the specific terms and conditions regarding returns and exchanges. Since policies can change, it is beneficial to check for the most current information directly on the site.
Answered Oct 4th 2025

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