Uphold users can close their accounts anytime. However, the company requires you to withdraw all remaining funds before deleting your account.
To close your account, please reach out to Uphold Support team. Also, keep in mind that not all your data may be deleted once you close your account. For compliance purposes, Uphold is required to hold data for a specific period of time. You will have to wait until they can completely remove your data.
All Uphold users can withdraw funds directly to private wallets or to their bank accounts before closing their account. Check our detailed steps below.
How to withdraw funds to a crypto network:
Mobile App
1. Tap the Withdraw icon found at the bottom of the screen.
2. Tap From to choose a funding source and type in the amount to withdraw.
3. Hit To and choose a Crypto network on the top.
4. Don't forget to preview your withdrawal before entering your private wallet address and scanning the QR Code.
5. Confirm your withdrawal and type in the 6-digit code from the App.
New Web Wallet
1. Go to the Transact Pane and tap From. Choose the crypto asset and enter the amount to withdraw.
2. Tap To and choose a Crypto network.
3. Preview your withdrawal and enter the private wallet address.
4. Confirm your withdrawal and enter the 6-digit code provided by the app.
How to withdraw to a bank account:
1. Tap the Withdraw icon found at the bottom of the screen.
2. Hit Tap to choose a funding source and type in the amount to withdraw.
3. Tap the To field to select a bank account.
4. Preview your withdrawal before confirming it.
5. Enter the 6-digit code sent by the app.
New Web Wallet
1. Click From and choose the asset and enter the amount to withdraw.
2. Click To and choose the bank account.
3. Review your withdrawal before confirming the transaction.
4. Enter the 6-digit code sent by the Uphold app.
There are instances where Uphold blocks or restricts a user account. If they detect that another user is accessing your account, the system may automatically restrict access to protect your money as part of their security protocols. They can reinstate your account after verifying that you are, indeed, the account holder.
Uphold may also block accounts if they suspect criminal or unusual activity, identify a high-risk customer, or when law enforcement asks them to block an account. They will get in touch with the user in the event that the account is blocked. You can prevent this by following Uphold rules and codes and conduct. If you have further questions, please contact Uphold Customer Support.
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