How Do I Update My Payment Information on UpWork?

Upwork is a popular online marketplace where clients in various niches and industries collaborate with independent contractors to complete projects. However, to receive compensation for work, creators must have accurate payment information on file to withdraw their earnings. Read further to determine how to modify your details and several available methods you can use.

How to Update Your Upwork Payment Information

Upwork allows users to update their information in various ways. All of the options are stand-alone and don't require a primary method to withdraw earnings or make payments. Therefore, updating billing information on Upwork is an easy process that you can complete in only a few clicks. On the other hand, not all users on the site know how to access the right page.

First, you must visit the payment section of your Upwork dashboard. Ensure you type the right credentials to log in successfully.

1. Login to your Upwork account and click the Settings link on the top-right of your profile.
2. Click the Get Paid link under User Settings and the green Add a Method button.

Then, you must choose a specific method to update your information. Since Upwork only lists valid choices available in the United States, users must change them to make withdrawals or pay for connects or premium membership. Check out four types you can activate as a registered user:

Bank Account (ACH)

1. Select Bank Account and the Set Up button to add a new payment method.
2. Link to an existing account or enter your bank details manually.
3. Click the green Add Bank Account button and save your updated information.

Wire Transfer

1. Select the Wire Transfer option and click Set Up.
2. Enter your bank's SWIFT code and select Find.
3. Click Next and follow the instructions to activate the payment method.

PayPal

1. Choose the PayPal method and click the Set Up button.
2. Sign in to PayPal and allow Upwork to connect to your personal or business account.
3. Set a payment schedule and click Next.

Instant Pay (Withdrawals)

1. Click Set Up in the Instant Pay option to view the required fields.
2. Enter your name and debit card information.
3. Click Continue.

What to Know About Payment Activation on Upwork

The average wait period for a payment information update to take effect is three days. However, times could extend past the standard time length based on a particular payment gateway. While cards clear in a few days, the wire transfer method may require a longer wait, depending on a financial institution's terms.

Also, you can use more than one payment method for withdrawals and monthly subscription transactions. Depending on the method you choose to retrieve funds or make automatic payments, you must provide valid details to update your information successfully.

Contacting the Upwork Customer Service Department

If you need further assistance updating your Upwork payment information, consider contacting the customer service department by submitting a support ticket through the online help desk. You can explain your issue in a detailed message for an efficient solution or answers to common issues. The average waiting period is 47 hours, which allows a representative enough time to complete the troubleshooting process.