Udemy account recovery is vital for you to keep enjoying their educational courses. If your Udemy account is compromised you can regain access o your account. Udemy account recovery typically involves changing your password if you forgot it or if you have suspicious activity on your account. You can also change your email if you have lost access to it.
Udemy.com is the planet's most extensive online learning platform. The site has over 30 million professional adults and students. They have over 50,000 instructors who teach courses in over 50 languages. The site's enrollment number stands at about a quarter of a billion.
All you have to do to enjoy Udemy's amazing courses is sign up for an account. It is a very straightforward process that takes little time.
You can lose access to your account for a variety of reasons. Loss of account access at Udemy can have serious consequences especially if you are enrolled in an ongoing course.
Although Udemy has strict security protocols to ensure the safety of your account, it can still be compromised. If your Udemy account has signs of suspicious activity, it may be a sign that your account has been hacked.
Was Your Account Compromised?
If you think that your Udemy account is being accessed without your authorization, it would be best not to panic. You first need to determine a possible explanation for the suspicious activity you encountered in your account.
One reason may be that you have forgotten your log in credentials. If you do so you will certainly be locked out of your account. You may be submitting a valid email address but it may not be the email address linked to the Udemy account.
If you find that a course you are undertaking has been archived, you may have done it by accident. You should try restoring the course in 'My Courses.'
If you discover that someone has taken a lesson without authorization, it may be that you left a lecture play by accident. The most common reason for this is the auto play feature and turning it off should remedy the problem.
Only if the above explanations don't apply to your account access predicament should you contact Udemy customer support. If you have lost access to your account, you can do the following:
Change Password
If you are unable to access your account because you lost your password, you can reset it using the following steps:
1. Launch your browser and open the Udemy website
2. Click 'Log in' on the upper right side of the site's homepage
3. On the log in page, click 'Forgot Password'
4. Input your email address
5. Click the 'I am not a robot' box and proceed to correctly submit the Captcha codes or images and then click 'Verify'
6. Click 'Reset Password' and you will receive password reset instructions in your email.
If you can access your account but are suspicious that it has been compromised, you can change your account password through the following process:
1. Launch your browser and open the Udemy website
2. Click 'Log in' on the upper right side of the site's homepage
3. Log in to your account and click your profile picture
4. Click your name on your account homepage
5. Click 'Account' among the options located on the left side of the page
6. Type your current password, enter your new password and then retype it and subsequently click 'Change Password'
7. Log in to confirm the password change.
Change Email
Account access issues also include losing access to the email you used to sign up for your Udemy account. In such a scenario, you will have to change your account email which can be done through the following steps:
1. Launch your browser and open the Udemy website
2. Click 'Log in' on the upper right side of the site's homepage
3. Log in to your account and click your profile picture
4. Click your name on your account homepage
5. Click 'Account' among the options located on the left side of the page
6. Click the pencil icon next to your email address
7. Enter your new email and your account password
8. Click 'Save' to confirm the change.
If you have any issues with the processes above, contact Udemy customer care immediately.
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