UPS (UK) Customer FAQ

We recommend checking around your property for the parcel, as it may have been left in a safe location. If it cannot be found, please refer to the link on this page for the most up-to-date contact information to report the issue and seek assistance from UPS (UK).

No, you don't necessarily have to use an online app to send a parcel with UPS (UK). While the use of the online app or website can streamline the process and provide access to additional features such as tracking, you can also visit a UPS store or authorized retailer to send your parcel. At these locations, you can purchase packaging materials, get assistance with packing, and ship your items directly. This service is designed to accommodate customers who prefer in-person assistance or don't have access to online services.