Does Travelers Insurance Have the Highest Customer Satisfaction for Auto Insurance?

Travelers insurance has proved to be a good insurance option if you are seeking to get an in-person experience with an agent or broker for your policy needs. They also offer a lot of discounts on coverage that may help you evade any financial strain you may incur. According to ratings, they have also proved to have good financial strength and great customer satisfaction reports with very few complaints from their customers.

The first question you ask yourself before you get a policy at an insurance company is whether you will be attended to efficiently. Travelers Insurance understands your need for fast, friendly service. Thus, the company offers you a trustworthy relationship it hopes will last for years to come. They have a group of well-trained and super friendly agents and customer service experts who are ready to work with you and for you to ensure you are well satisfied with the services they provide. Another plus is that for a company of its size, Travelers Insurance have fewer customer complaints than expected. Of course, the best way to determine the best is by comparison to others as demonstrated below:

1. Travelers Insurance vs. Liberty Mutual Insurance

Both Travelers Insurance and Liberty Mutual Insurance are well-known and widely trusted insurance companies that have been in the industry for a long time. But, which one has better customer ratings than the other is our question for today. Liberty Mutual has more discounts on policies as compare to Travelers Insurance. However, Travelers Insurance has superior financial strength in comparison to Liberty Mutual Insurance.

Standard and Poor's ratings: AA

AM Best Ratings: A++

Moody's Ratings: Aa2

2. Travelers Insurance vs. Allstate Insurance Company

Both companies have the same excellent financial strength and JD Power ranking, which shows that either of them can be a great choice for you. Travelers Insurance is a lot cheaper compared to Allstate insurance company. So if you need a cheaper plan, then Travelers Insurance would surely be your best choice.

Standard and Poor's Ratings: AA

AM Best Ratings:

Moody's Ratings: Aa2

3. Travelers Insurance vs. Progressive Insurance

Travelers Insurance beats Progressive Insurance when it comes to the discounts they offer and rates. Travelers Insurance customer reports also show greater satisfaction in the claims process and show a lower complaints ratio compared to Progressive Insurance. Both companies have good JD Power ratings with good financial strength.

AM Best Ratings: N/A

Standard and Poor's Ratings: AA

Moody's Ratings: Aa2

4. Travelers Insurance vs. State Farm Insurance

Travelers Insurance has earned the reputation of being one of the best property and casualty insurance companies in the insurance industry and is the only one in the Dow Jones Industrial Average. State Farm Insurance Company beats Travelers Insurance when it comes to cheaper Insurance coverage, while Travelers Insurance has more discount offers compared to State Farm Insurance.

AM Best Ratings: A++

Standard and Poor's Ratings: AA

Moody's Ratings: Aa2

5. Travelers Insurance vs. GEICO Insurance

Both companies get a 3/5 rating from JD Power in overall claims satisfaction and both companies have several discounts to help bring the cost of your premiums down. GEICO beats Travelers Insurance in the provision of car discounts while Travelers Insurance makes up for it by providing more driver discounts.

AM Best Ratings: A++

Standard and Poor's Ratings: AA

Moody's Ratings: Aa2

Customer Satisfaction is indeed very important as you are seeking insurance to enable you to live your life without worrying too much about what may happen. With this in mind, there are other things you should also look at such as:

  • The company's history and reputation
  • The company's financial strength
  • Coverage that the company offers
  • Prices of policies that the insurance company offers
  • Ease of doing business of the insurance company
  • Available discounts and many other things

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Travelers Insurance

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