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Transportation Security Agency Customer FAQ

Top Answers & How-to Guides

What is Transportation Security Agency's Phone Number?

The question we are asked most often is about how to talk to Transportation Security Agency customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Transportation Security Agency Customer Questions

How to I bring a medical device onto a plane?

To bring a medical device onto a plane, you should ensure it is properly labeled and, if required, have documentation from a healthcare provider. Always inform the TSA officers about the device during the screening process. Most medical devices are allowed in carry-on luggage, but it's important to check specific regulations for your type of device. Be prepared to undergo additional screening if necessary.
Asked Apr 26, 2025 5:45 PM

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Prohibited Items

What items are prohibited in carry-on bags?

The Transportation Security Administration lists several items that cannot be taken in carry-on luggage for safety reasons....

Can I bring a lighter or matches on the plane?

The Transportation Security Administration permits one small lighter in carry-on bags and one book of safety matches, but...

Can I bring a pocket knife on the plane?

The Transportation Security Administration prohibits pocket knives in carry-on luggage due to their potential use as weapons....

What are the rules for traveling with firearms or ammunition?

When transporting firearms and ammunition, travelers must adhere to Transportation Security Administration rules and any state...

Carry-On Restrictions

What are the size restrictions for liquids in carry-on bags?

The Transportation Security Administration has set guidelines for transporting liquids in carry-on bags, allowing containers of...

Can I bring food on the plane?

Travelers can bring food on planes, but solid foods are generally allowed while liquids, gels, and aerosols must follow liquid...

Can I bring my laptop in my carry-on bag?

Yes, laptops are allowed in carry-on bags during TSA screenings, and passengers should remove them for separate inspection at...

What are the procedures for transporting liquid medications?

When traveling with liquid medications, the Transportation Security Administration allows items over three ounces but requires...

Traveling with Pets/Devices

Can I travel with a pet?

Traveling with pets is possible, but the Transportation Security Administration has specific guidelines. Pets are usually...

What are the rules for traveling with sick or elderly passengers?

When traveling with elderly or sick passengers, it is important to plan ahead for their specific needs, including having...

Can I travel with my medical devices?

Travelers are allowed to bring medical devices like insulin pumps and CPAP machines through airport security, but they should...

Identification and Security

What identification do I need to bring to the airport?

When flying domestically in the United States, a valid government-issued photo ID, such as a driver's license or passport, is...

What can I expect during security screening?

During airport security screening, travelers will present identification and boarding passes, place bags on a conveyor for...

What should I do if I lose an item at the airport?

If items are lost at the airport, the response varies based on location. For items misplaced during TSA screening, checking the...
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