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Totallycostumes.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Totallycostumes.com Customer Service?

The question we are asked most often is about how to talk to Totallycostumes.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Totallycostumes.com Customer Questions

Help me with my Totallycostumes.com customer service issue

Order Issues

What should I do if I receive a damaged or defective item?

If a customer receives a defective or damaged item from Totallycostumes.com, they should act quickly by documenting the item's...
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Can I cancel my order after it has been placed?

Totallycostumes.com has specific cancellation policies that depend on the order type. Generally, orders are processed quickly,...
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Can I track my order once it has been shipped?

Yes, customers can track their orders after shipment. Totallycostumes.com sends an email with tracking details once an order is...
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Can I change the shipping address for my order?

It is usually possible to change the shipping address for an order from Totallycostumes.com, provided it has not been processed...
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Payment and Shipping

What payment methods are accepted on Totallycostumes.com?

Totallycostumes.com supports various payment options to facilitate a positive shopping experience, including major credit cards...
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How long will it take for my order to be delivered?

Delivery times for orders from Totallycostumes.com depend on shipping choices, destination, and season. Standard shipping may...
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Do you offer international shipping?

Totallycostumes.com does offer international shipping, but details vary by destination and package weight. Customers should...
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Are there any discounts or promotions available on Totallycostumes.com?

Totallycostumes.com often provides a variety of discounts and promotions, including seasonal sales and holiday specials....
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Return and Exchange

What is your return/exchange policy?

Totallycostumes.com has a return and exchange policy allowing for returns or exchanges within a certain period, requiring items...
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Can I return a costume after wearing it?

Totallycostumes.com typically restricts returns on worn costumes to maintain resale quality, but there may be exceptions....
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Costume Details

Are the costumes on Totallycostumes.com suitable for children?

Totallycostumes.com provides a wide selection of costumes for children, categorized to cater to varying interests and age...
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Are there costume sizes available for pets?

Totallycostumes.com has a selection of pet costumes, including for dogs and cats, with sizing details for each item to ensure...
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Do I need to provide measurements for custom costumes?

When ordering custom costumes from Totallycostumes.com, giving accurate measurements is crucial for a good fit. Each costume...
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Are there any age restrictions on certain costumes?

Totallycostumes.com provides costumes for various ages but may have specific age restrictions for safety and appropriateness....
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Are outfits sold in sets or as individual pieces?

Totallycostumes.com provides a wide selection of costumes available as complete sets or individual pieces. Customers can choose...
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Costume Care

What are the best practices for storing costumes after use?

Properly storing costumes after use is essential to maintain their quality. Always clean them as per the manufacturer’s...
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How do I make sure my costume fits right before a party?

To ensure your costume fits properly before a party, take accurate body measurements, including bust, waist, and hips. Try on...
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