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Thule Customer FAQ

Top Answers & How-to Guides

What is Thule's Phone Number?

The question we are asked most often is about how to talk to Thule customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Thule customer service, get an answer now.

Recent Thule Customer Questions

how to troubleshoot a thule roofbox lock

If your Thule roof box lock is giving you trouble, it might be due to dirt, grime, or frozen mechanisms. First, try using a lock de-icer or a small amount of warm (not hot) water to thaw a frozen lock. If it's not freezing issues, apply a dry lubricant to the lock mechanism. Avoid oil-based lubricants as they can attract more dust and grime. If the problem persists, you may need to replace the lock. Thule supplies replacement keys and locks. Be sure to take note of the number on your key or lock before you purchase the replacement.
Asked Mar 29, 2024 4:21 PM

Help me with my Thule customer service issue

Sales and Availability

Where are Thule products sold?

Thule products are available at outdoor specialty shops, sporting goods stores, automotive retailers, larger department stores,...

Are there any seasonal sales or discounts available?

Thule frequently provides seasonal promotions and discounts during key holidays such as Black Friday and Cyber Monday. These...

Shipping and Returns

What is Thule's return policy?

Thule's return policy permits returns within approximately thirty days of purchase, provided items are new and unused with...

What is Thule's shipping policy?

Thule's shipping policy focuses on delivering products efficiently, offering standard and expedited options. Processing...

Warranty and Claims

Are Thule products covered by warranty?

Thule products typically include a warranty that covers defects in materials and workmanship, lasting around two years,...

What is the process for submitting a warranty claim?

To submit a warranty claim for a Thule product, one must gather purchase proof, model details, and issue information. The claim...

Product Compatibility

Can Thule racks be used on any vehicle?

Thule offers a range of racks suitable for various vehicle types, but compatibility is not universal. It depends on factors...

Can Thule bike racks fit different sizes of bikes?

Thule bike racks are designed to accommodate a wide variety of bikes, including different styles and sizes. They feature...

Are Thule products compatible with other brands?

Thule products are designed for broad compatibility with various vehicle types and other brand accessories. They often feature...

Installation Services

Does Thule offer installation services?

Thule does not directly offer installation services, focusing instead on creating quality outdoor products. Authorized...

How do I get assistance with product installation?

Thule provides various resources for product installation, including detailed instructions and instructional videos available...

Product Information

How do I care for and maintain my Thule products?

Maintaining Thule products involves regular cleaning with mild soap and water, checking for wear on components, and storing...

What materials are Thule products made from?

Thule products are made from a variety of materials chosen for strength and durability, suited for outdoor use. Common...

Does Thule provide any instructional materials for product use?

Thule supplies a range of instructional resources, such as user manuals, assembly guides, and video tutorials to assist...

What is the weight limit for Thule roof racks?

Thule roof racks have varying weight limits based on the model and vehicle, typically between 100 and 220 pounds. For exact...

Are Thule products environmentally friendly?

Thule emphasizes environmental responsibility in its product design and manufacturing, focusing on sustainable practices such...
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Thule issues reported to GetHuman
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