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ThinkGeek.com Customer FAQ

Top Answers & How-to Guides

What is ThinkGeek.com's Phone Number?

The question we are asked most often is about how to talk to ThinkGeek.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I subscribe to your newsletter?

To sign up for ThinkGeek.com's newsletter, visit their website, usually in the footer or as a pop-up. Enter your email to get...

What is the Geek Points loyalty program?

The Geek Points loyalty program at ThinkGeek.com rewards customers with points for purchases and engagement. Accumulated points...
Ask any question you have about ThinkGeek.com customer service, get an answer now.
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Recent ThinkGeek.com Customer Questions

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Ordering and Payments

How do I place an order?

To order from ThinkGeek.com, browse through categories to find products. Click on an item for details, select options like size...
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How do I redeem a promo code?

To redeem a promo code on ThinkGeek.com, add items to your cart, go to checkout, and locate the area to input your code. Enter...
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What payment methods do you accept?

ThinkGeek.com provides various payment methods for convenience, including major credit cards like Visa and MasterCard, PayPal,...
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Do you offer gift wrapping?

ThinkGeek.com does not offer gift wrapping, but customers can find various gift-related items and themed products to enhance...
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Are there any restrictions on using gift cards?

ThinkGeek.com does impose certain limitations on gift card use. Most products can be purchased with them, but exclusions may...
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Account and Features

How can I subscribe to your newsletter?

To sign up for ThinkGeek.com's newsletter, visit their website, usually in the footer or as a pop-up. Enter your email to get...
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What is the Geek Points loyalty program?

The Geek Points loyalty program at ThinkGeek.com rewards customers with points for purchases and engagement. Accumulated points...
Read more

Do you have a physical store?

ThinkGeek.com focuses on online sales and does not currently have physical stores. They have transitioned to e-commerce,...
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Do you have a wishlist feature?

ThinkGeek.com has a wishlist feature that allows users to create and manage custom lists of products they desire. It is...
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What are the most popular products on ThinkGeek?

ThinkGeek is known for its wide variety of products beloved by fans of geek culture. Popular items include apparel from...
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Shipping and Tracking

Can I track my order?

Yes, customers at ThinkGeek.com can track their orders through a confirmation email that includes tracking links after...
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Do you offer international shipping?

ThinkGeek.com does provide international shipping services, but the availability can vary by product and destination country....
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What are the shipping options and costs?

Shipping options and costs at ThinkGeek.com depend on factors like destination, item weight, and the chosen shipping method....
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Returns and Exchanges

What is your return policy?

ThinkGeek.com has a clear return policy allowing returns usually within thirty days of purchase. Items must be in original...
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What should I do if my order is damaged or incorrect?

If an order from ThinkGeek.com arrives damaged or incorrect, inspect the package immediately and take pictures of any damage....
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Can I exchange an item for a different size or color?

ThinkGeek.com generally allows exchanges for different sizes or colors as long as items are unused and in original packaging....
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How do I return an item if I am not satisfied?

If a customer is unhappy with a purchase from ThinkGeek.com, they can generally return the item within a designated return...
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We look to the ThinkGeek.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ThinkGeek.com issues reported to GetHuman
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