What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from The Walking Company, it is important to address the issue promptly to ensure a satisfactory resolution. The first step is to carefully examine the item and take note of any visible damage or defects. It may also be helpful to document the condition of the item by taking photographs, as this can assist in the return process. Next, customers should refer to the return policy provided by The Walking Company, which outlines procedures for returns and exchanges. Generally, it is advisable to initiate a return as soon as possible. This often involves visiting the website and locating the specific return instructions related to your order. Many returns can be processed online, where you may be able to print a return label and receive additional guidance. If you have questions about the return process or encounter any difficulties, customers may find relevant contact information on the current website. Customer service representatives are typically available to help resolve issues related to damaged or defective items and may provide options for refunds or exchanges based on the situation.