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The Massage Asylum Customer FAQ

Top Answers & How-to Guides

What is The Massage Asylum's Phone Number?

The question we are asked most often is about how to talk to The Massage Asylum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Services Offered

What services does The Massage Asylum offer?

The Massage Asylum provides a diverse selection of services focused on relaxation and wellness, including Swedish and deep...
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Do you offer couples massages?

Yes, The Massage Asylum provides couples massages, allowing two people to relax in a shared space with two therapists. This...
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Appointment Information

How long is each massage session?

At The Massage Asylum, the length of each massage session varies with options such as thirty, sixty, or ninety minutes,...
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Do I need to make an appointment?

Making an appointment at The Massage Asylum is usually recommended to guarantee desired services and avoid wait times. While...
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Payment and Gratuity

What should I wear during the massage?

When attending a massage at The Massage Asylum, wearing comfortable clothes is key. Clients can undress or wear loose,...
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Are gift certificates available?

The Massage Asylum does provide gift certificates, allowing individuals to give a relaxing experience to others. These...
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What types of payment methods are accepted?

The Massage Asylum accepts several payment options, including credit cards like Visa and American Express, contactless methods...
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Are gratuities expected or included in the price?

Gratuities at The Massage Asylum are generally not included in service prices and are typically given separately. While a...
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Therapist Information

Can I request a specific massage therapist?

Clients at The Massage Asylum can typically request a specific therapist when scheduling a session, which is encouraged for...
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Are the massage therapists licensed?

The Massage Asylum employs qualified and licensed massage therapists who have completed accredited training and passed...
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Policies and Accessibility

What is the cancellation policy?

The Massage Asylum expects clients to cancel or reschedule appointments with at least twenty-four hours' notice to avoid a late...
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Is The Massage Asylum wheelchair accessible?

The Massage Asylum aims to be wheelchair accessible, featuring design elements such as ramps and accessible restrooms. However,...
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